Chat App Message Service:Use Intelligent Robot

Prerequisites

Chat App Message Service is activated.

Procedure

1. Log on to the Chat App Message Service console.

2. In the left-side navigation pane, click Ali me settings.

3. On the Ali me settings page, click Open chatbot space.

4. Select a language from the Open language drop-down list and click OK.

   On the Ali me settings page, view the created workspace.

   Note

   • Make sure that you select an appropriate Q&A language for the workspace. You can choose Ali me settings > Words set operation to view the mappings between Q&A languages and workspace IDs.

   • You can also click the icon in the created workspace card to delete the workspace.

Prerequisites

Chat App Message Service is activated.

Create a chatbot

1. Log on to the Chat App Message Service console.

2. In the left-side navigation pane, click Ali me settings.

3. On the Ali me settings page, click Robot management in the upper-right corner.

4. On the Intelligent Chatbot page, select the created workspace from the drop-down list at the top of the left-side navigation pane.

   1. Choose Chat Bot > Robot. On the chatbot management page, click Create new robots.

   2. Set the Chatbot Name and Robot type parameters, and then click Create.

      A chatbot is created.

Bind and unbind a chatbot

After a chatbot is created, you can bind the chatbot to a business number in a WhatsApp channel.

1. Log on to the Chat App Message Service console.

2. In the left-side navigation pane, click Channel management. On the Channel management page, click the name of a WhatsApp channel.

3. On the channel operation page, click Number management in the left-side navigation pane.

4. On the Number management page, find the business number to which you want to bind the chatbot and click Bound in the Ali me bot column.

5. In the Bind bot dialog box, select an option from the Ali me space and Robot drop-down lists separately, and then click OK.

   Note

   You must select an existing chatbot. For information about how to create a chatbot, see the Create a chatbot section in this topic.

You can also click Unbind in the Ali me bot column of a desired business number and then click OK in the message that appears to unbind the chatbot from the business number.

Change a chatbot

After a chatbot is created and bound to a business number, you can change the chatbot.

1. Log on to the Chat App Message Service console.

2. In the left-side navigation pane, click Channel management. On the Channel management page, click the name of the corresponding WhatsApp channel.

3. On the channel operation page, click Number management in the left-side navigation pane.

4. On the Number management page, find the desired business number and click Change in the Ali me bot column.

5. In the Change bot dialog box, select an option from the Ali me space and Robot drop-down lists separately.

6. Click OK.