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    Elastic Compute Service:What do I do if a black screen appears and the desktop is not displayed when I connect to a Windows ECS instance?

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    Elastic Compute Service:What do I do if a black screen appears and the desktop is not displayed when I connect to a Windows ECS instance?

    Last Updated:Jul 23, 2024

    This topic describes how to resolve the issue that a black screen appears and the desktop is not displayed when you connect to a Windows Elastic Compute Service (ECS) instance.

    Problem description

    The explorer.exe file is missing from the C:\Windows\ directory of the Windows operating system. As a result, when you connect to the Windows ECS instance, the instance remains in the black screen state and the desktop is not displayed, as shown in the following figure.

    Note

    In the preceding scenario, you cannot access the desktop by using any methods to connect to the Windows ECS instance.

    远程登录后黑屏

    The explorer.exe file may be missing from the C:\Windows\ directory because of the following reasons:

    • The file was manually deleted.

    • The file was deleted by third-party software.

    Solution

    Add the explorer.exe file to the C:\Windows\ directory of the Windows operating system and then reconnect to the Windows ECS instance. To add the file and reconnect to the ECS instance, perform the following steps.

    Note

    If the bfsvc.exe, regedit.exe, or write.exe file is missing from your Windows operating system, you can also perform the following steps to add the file to the operating system.

    1. Connect to the Windows ECS instance by using Virtual Network Computing (VNC).

    2. Open the Windows Task Manager.

      Note

      In the following example, the Windows Server 2012 operating system is used. The operations may vary based on the operating system version.

      1. In the upper-left corner of the page, choose Send Remote Commands > CTRL+ALT+DELETE.

      2. Click Task Manager.

    3. Open the Command Prompt window.

      1. In the upper-left corner of the Task Manager window, choose File > Run new task.

      2. In the Create new task dialog box, enter cmd.

      3. Click OK.

    4. In the Command Prompt window, run the copy command to copy the explorer.exe file from another directory to the C:\Windows\ directory.

      1. Run the dir c:\explorer.exe /s /b command to obtain the storage directory of the explorer.exe file.

        Sample command output:查看文件目录

      2. Run the copy <Directory in which the explorer.exe file resides> C:\Windows\ command to copy the file to the C:\Windows\ directory.

    5. Open the explorer.exe file.

      1. In the upper-left corner of the Task Manager window, choose File > Run new task.

      2. In the Create new task dialog box, enter explorer.exe.

      3. Click OK.

        The operating system automatically opens the This PC window, which indicates that the explorer.exe file is added to the C:\Windows\ directory.

    6. Reconnect to the Windows ECS instance.

      For more information, see Connection method overview.

      Note

      If the preceding issue persists, all explorer.exe files in the Windows operating system are corrupted. In this case, we recommend that you create snapshots to back up the data of the ECS instance in the ECS console and then re-initialize the system disk to restore the operating system.