ListTickets - Ticket System API - Alibaba Cloud Documentation Center

You can call this operation to obtain the list of my tickets.

Debugging

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Debug

Authorization information

There is currently no authorization information disclosed in the API.

Request parameters

Parameter	Type	Required	Description	Example
StartDate	long	Yes	The time when the ticket was created. This parameter is used with EndDate to query tickets that are created within the specified start and end time ranges.	1623396736000
EndDate	long	Yes	The deadline for ticket creation. This parameter is used in conjunction with StartDate to query tickets submitted within the specified start and end time ranges.	1623396736000
PageNumber	integer	Yes	Paging query page number parameters	1
PageSize	integer	Yes	The number of entries queried by page parameter	10
TicketId	string	No	Work Order Number	0005PYGCW
Keyword	string	No	The ticket keyword, which is used for fuzzy search to match the content of the Description field when a ticket is created.	ecs
StatusList	array	No	Multiple ticket statuses
	string	No	The ticket status. Valid values: 1,"assigned","To be responded",2,"dealing","processing",3,"wait-feedback","To be responded",4,"feedback","Feedback",5,"wait_confirm","To be confirmed",6,"confirmed","Completed"	confirmed
TicketIdList	array	No	Multiple job numbers
	string	No	The ticket ID.	0006S6ZL6E
Uid	string	No	UID	1902070573958003

Response parameters

Parameter	Type	Description	Example
	object
RequestId	string	The unique ID of the API request. The requestID is unique for each call.	AC0AB2EC-AFBC-44BA-AE77-132A5A1EC0AD
Success	boolean	Indicates whether the call is successful. A value of true indicates that the call is normal.	true
Code	integer	The return code of the request result.	0
Message	string	The error message. If success is set to false, the message is returned.	success
PageNumber	integer	Page number of the paging query parameter	1
PageSize	integer	The number of entries per page in a pagination query parameter.	10
TotalCount	long	The total number of query results, that is, the total number of my ticket records.	99
Data	array<object>	The return value is my ticket list data.
	object
TicketId	string	Work Order Number	0005PYGCW
Title	string	The title of the ticket.	Why ECS backup failed?
Status	object	The status of the ticket. The reference values are as follows 1, "assigned", "Pending Response", 2, "handling", "handling", 3, "wait_feedback", "Pending feedback", 4: "feedback", "Feedback", 5, "wait_confirm", "To be confirmed", 6, "confirmed", "Completed"
Label	string	Status description, if completed	Completed
Value	string	A status value, such as 6, represents completed	6

Examples

Sample success responses

JSONformat

{
  "RequestId": "AC0AB2EC-AFBC-44BA-AE77-132A5A1EC0AD",
  "Success": true,
  "Code": 0,
  "Message": "success",
  "PageNumber": 1,
  "PageSize": 10,
  "TotalCount": 99,
  "Data": [
    {
      "TicketId": "0005PYGCW",
      "Title": "Why ECS backup failed?",
      "Status": {
        "Label": "Completed",
        "Value": "6"
      }
    }
  ]
}

Error codes

HTTP status code	Error code	Error message	Description
400	illegal.param	Params illegal	-
401	illegal.auth	You are not authorized to perform the operation.	You are not authorized to perform this operation.
500	System.error	An error occurred while processing your request.	An error occurred while processing your request. Please try again.

For a list of error codes, visit the Service error codes.

Change history

Change time	Summary of changes	Operation

No change history