CreateTicket - Ticket System API - Alibaba Cloud Documentation Center

Creates a ticket.

Debugging

There is currently no authorization information disclosed in the API.

Parameter	Type	Required	Description	Example
Description	string	Yes	The description of the ticket. Only pure text format is supported.	Why ECS backup failed?
Severity	integer	Yes	Enumeration value, 1 for general problem, 2 for urgent problem Enumeration values: 1: regular. 2: emergency.	1
CategoryId	string	Yes	The ID of the problem category. You can obtain the returned value from the ListCategories operation by using the CategoryId parameter.	7161
Title	string	No	The title of the ticket.	Why ECS backup failed?
CreatorId	string	No	Submit the Alibaba Cloud UID of the account, which is required for the MPK virtual market scene.	1289427240739141
Email	string	No	sdahkjdshga@qq.com	163@163.com
FileNameList	array	No	The list of attachment names, GetAttachmentUploadUrl the ObjectKey field returned by the interface.
	string	No	The ObjectKey field returned by the GetAttachmentUploadUrl interface.	cabb80c3-430b-4079-a9f2-d2a0d1c2a587.png
SecretInfo	object	No	Sensitive information
Content	string	No	Sensitive information-text content	ID:330102xxxxxx
FileNameList	array	No	Sensitive Information-Attachment Name List
	string	No	The ObjectKey field returned by the GetAttachmentUploadUrl interface.	cabb80c3-430b-4079-a9f2-d2a0d1c2a587.png

Parameter	Type	Description	Example
	object
Code	integer	The return code of the request result.	0
Message	string	The error message. If success is set to false, the message is returned.	success
Data	string	The return value is the work order number.	0005PYGCW
RequestId	string	The unique ID of the API request. The requestID is unique for each call.	0254B7DE-7365-57B4-8E38-14FE927E3FEB
Success	boolean	Indicates whether the call is successful. A value of true indicates that the call is normal.	True

Sample success responses

JSONformat

{
  "Code": 0,
  "Message": "success",
  "Data": "0005PYGCW",
  "RequestId": "0254B7DE-7365-57B4-8E38-14FE927E3FEB",
  "Success": true
}

HTTP status code	Error code	Error message	Description
400	param.illegal	Params illegal.	-
401	illegal.auth	You are not authorized to perform the operation.	You are not authorized to perform this operation.
500	System.error	An error occurred while processing your request.	An error occurred while processing your request. Please try again.

For a list of error codes, visit the Service error codes.

Change time	Summary of changes	Operation

No change history