GetTicket - Ticket System API - Alibaba Cloud Documentation Center

Queries the details of a ticket.

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RAM authorization

No authorization for this operation. If you encounter issues with this operation, contact technical support.

Request parameters

Parameter	Type	Required	Description	Example
TicketId	string	Yes	The ticket ID.	001571BTXC
Uid	string	No	The UID.	1604499804113750

Response elements

Element	Type	Description	Example
	object
AccessDeniedDetail	string	The details of the permission error. If you have the required permissions, an empty string is returned.	{\"AuthAction\":\"ram:GetTicket\",\"AuthPrincipalDisplayName\":\"2146216584788xxxxx\",\"AuthPrincipalOwnerId\":\"1135850448xxxxx\",\"AuthPrincipalType\":\"SubUser\",\"NoPermissionType\":\"ImplicitDeny\",\"PolicyType\":\"AccountLevelIdentityBasedPolicy\"}
RequestId	string	The unique ID that Alibaba Cloud generates for the request.	C499BB0F-630D-5BE6-B3EA-5FCD95B85503
Success	boolean	Indicates whether the API call was successful. "true" indicates a successful call.	True
Code	integer	The return code of the API request.	0
Message	string	The error message. This parameter is returned when success=false.	success
PageNumber	integer	The page number of the paginated query.	1
PageSize	integer	The number of entries per page for the paginated query.	10
TotalCount	integer	The total number of query results, which is the total number of your ticket records.	108
Data	object	The business data returned after the API call is successful.
TicketId	string	The ticket ID.	0005PYGCW
Title	string	The ticket title.	ecs续费失败啥原因
Description	string	The description of the ticket. Only plain text is supported.	ecs无法启动
CreateTime	integer	The UNIX timestamp when the ticket was created.	1623396736000
CreatorId	string	The UID of the user who created the ticket.	1168025
CategoryId	string	The ID of the ticket category.	7161
Status	object	The status of the ticket. The following are the valid values: 1: assigned (To be processed) 2: dealing (Processing) 3: wait_feedback (Waiting for feedback) 4: feedback (Feedback received) 5: wait_confirm (To be confirmed) 6: confirmed (Completed)
Label	string	The status name.	已完成
Value	string	The status value.	6
Severity	object	The severity level. A value of 1 indicates a common issue. A value of 2 indicates an urgent issue.
Label	string	The severity name.	一般问题
Value	string	The severity value.	1

Examples

Success response

JSON format

{
  "AccessDeniedDetail": "{\\\"AuthAction\\\":\\\"ram:GetTicket\\\",\\\"AuthPrincipalDisplayName\\\":\\\"2146216584788xxxxx\\\",\\\"AuthPrincipalOwnerId\\\":\\\"1135850448xxxxx\\\",\\\"AuthPrincipalType\\\":\\\"SubUser\\\",\\\"NoPermissionType\\\":\\\"ImplicitDeny\\\",\\\"PolicyType\\\":\\\"AccountLevelIdentityBasedPolicy\\\"}",
  "RequestId": "C499BB0F-630D-5BE6-B3EA-5FCD95B85503",
  "Success": true,
  "Code": 0,
  "Message": "success",
  "PageNumber": 1,
  "PageSize": 10,
  "TotalCount": 108,
  "Data": {
    "TicketId": "0005PYGCW",
    "Title": "ecs续费失败啥原因",
    "Description": "ecs无法启动",
    "CreateTime": 1623396736000,
    "CreatorId": "1168025",
    "CategoryId": "7161",
    "Status": {
      "Label": "已完成",
      "Value": "6"
    },
    "Severity": {
      "Label": "一般问题",
      "Value": "1"
    }
  }
}

Error codes

HTTP status code	Error code	Error message	Description
400	illegal.param	Illegal param.
401	illegal.auth	You are not authorized to perform the operation.	You are not authorized to perform this operation.
500	System.error	An error occurred while processing your request.	An error occurred while processing your request. Please try again.
403	No permissions	No permissions to access.	RAM authentication does not have permission

See Error Codes for a complete list.

Release notes

See Release Notes for a complete list.