Chat App Message Service:Send Viber Business Messages

Prerequisites

• A Viber channel is created. For more information, see Create a Viber channel.

• A Viber Business Account is registered and associated with the Viber channel. The account registration is approved by Viber. For more information, see Manage Viber service accounts.

Procedure

1. Log on to the Chat App Message Service console.

2. In the left-side navigation pane, click Channel management.

3. On the Channel management page, click the ID of the Viber channel that you want to manage.

4. On the channel details page, click Send message in the left-side navigation pane.

5. Select the language to be used in the message. The language must be the same as the language specified in your Viber message template.

6. Click Select template in the Send message field. In the dialog box that appears, select a message template and click OK.

   Note

   The templates displayed in the template list are filtered based on the language you selected.

7. Select the account that is used to send the message. The account is the associated service ID.

8. Specify the time when the message is sent. Valid values:

   • Timing Send: Messages are sent at a scheduled time.

   • Immediately: Messages are sent after you click Send.

9. Select a fallback policy.

   • If you select None, no fallback policy is used.

   • You can also select an existing fallback policy.

     Note

     • If you want to configure a fallback policy, turn on SMS service on the Service settings page. For more information, see Service settings. If SMS service is not turned on, you cannot configure a fallback policy.

     • A fallback is triggered when a fallback policy is configured and a message is not delivered or fails to be sent. A fallback can be triggered when a message fails to be sent because the message template is deleted or the parameters of the message fail to pass the verification.

10. Select a method used to import the phone numbers that can receive this message. Valid values: Number group import and EXCEL Upload.

    • If you select Number group import, click Add number to add the phone numbers that can receive this message. This method can be used when a small number of phone numbers need to be added.

    • If you select EXCEL Upload, click Download template. Enter the phone numbers that can receive this message in the template file based on the given example. Then, click Upload file and select the file. This method can be used when a large number of phone numbers need to be imported.

    Note

    • Download template is available only if a message template is selected.

    • If the message template contains variables, click EXCEL Upload to import phone numbers. The header of the file cannot be modified in case the system cannot recognize variable parameters.

11. Specify whether to share the same variable. If you select EXCEL Upload for the Import method parameter, you can specify whether all phone numbers that receive the message receive the same variable. Valid values:

    • Yes: All phone numbers that receive the message receive the same variable.

    • No: Phone numbers that receive the message receive different variables.

    Note

    The template that you download varies based on the settings of the Variable shared parameter. If you want different phone numbers to receive different variables, set the Variable shared parameter to No.

12. Click Send. On the Message list page, view the message sending details.