This topic provides answers to some frequently asked questions about Chat App Message Service.
Why is the register button on the WABA onboarding page unavailable?
To ensure that you can complete registration in a short period of time, Chat App automatically checks whether you are connected to Facebook. If the register button is unavailable, you have not connected to Facebook. When this occurs, you need to log on to the official website of Facebook to check whether you can open web pages.
How can I view the details of the messages that users send to enterprises?
You can use one of the following methods to view the details of the messages:
Log on to the Chat App Message Service console and view the details of the messages on the Message list page.
Set webhook parameters to receive message receipts and messages that users send to enterprises.
Use Message Service (MNS) queues or specify HTTP URLs to receive message receipts and messages that users reply to enterprises. For more information, see Configure message receipts.
Why am I unable to complete enterprise authentication when I create a WhatsApp Business Account?
The WhatsApp Business signup module that is embedded in Chat App Message Service does not support the enterprise authentication feature. You need to log on to the official website of Facebook to complete enterprise authentication.
Why am I unable to send messages?
Message sending fails due to multiple reasons. For more information, see Error codes. In addition to code issues, WhatsApp messages cannot be sent or received by phone numbers in the following countries: North Korea, Syria, Iran, Cuba, Sudan, and Türkiye.
Can I modify an approved WhatsApp message template?
According to the rules of WhatsApp, you can modify an approved message template up to 10 times in 30 consecutive days (or once every 24 hours). The number of times that you can modify a rejected or paused message template is not limited.
After you modify an approved template, you must submit the template for review again. Before the template is approved, the template cannot be used to send messages. After the template is submitted for review, the ongoing message sending tasks fail.
Can I delete a WhatsApp message template?
If you no longer use a WhatsApp message template, you can delete it in the Chat App Message Service console.
According to the rules of WhatsApp, you cannot create a template with the same name as the deleted template within 30 days after the template is deleted.
What if my Facebook account is disabled?
Your Facebook account may be disabled if you have not used the account for a long time or create the account by using false information. To prevent you from being unable to log on to Meta Business Manager due to the disabled account, observe the following instructions when you use the services provided by Meta:
Upload your real avatar and provide as much accurate profile as possible to sign up for a Facebook account.
Log on to Facebook by using your Facebook account at least once a week and perform any operations to keep your account active.
If you do not log on to Facebook by using your Facebook account for a long time, the system deems that the account is not used and disables the account. After the account is disabled, you cannot use it again. Before your Facebook account is disabled, you are informed about it in an email sent to the email address that you used for creating the account. After you receive the email, log on to Facebook by using the account as soon as possible and perform operations on the page.
You can add multiple administrators in Meta Business settings. The administrators can provide help for each other when one of their accounts is disabled. Go to Meta Business settings. In the left-side navigation pane, choose Users > People. In the upper-right corner of the People page, click Invite people.