This topic provides answers to some frequently asked questions about Security Center.
New features
Pre-sales
FAQ about the free trial of Security Center
FAQ about the purchase of Security Center
FAQ about the editions of Security Center
FAQ about the usage of Security Center
Which Alibaba Cloud services can I install the Security Center agent?
How do I check whether an ECS instance that I purchased is protected by Security Center?
Can I use Security Center to protect servers in data centers?
How do I use Security Center to protect servers in data centers and third-party cloud servers?
Purchase and renew Security Center
FAQ about renewal
FAQ about specification upgrade and downgrade
FAQ about refund
FAQ about the billing of vulnerability fixing
Operations in the Security Center console
If one of the following error messages appears when you perform operations in the Security Center console, you can refresh the Security Center console and check whether errors persist. If the errors persist, you can submit a ticket to contact technical support.
Error code | Error message |
ConsoleSystemError_1001 | A system error occurred. Refresh the page and try again later. |
ConsoleSystemError_1007 | The specified API operation is unpublished. |
ConsoleSystemError_1008 | An error occurred while verifying postOnly. |
ConsoleSystemError_1009 | The CSRFToken parameter is not specified. Refresh the page and try again. |
ConsoleSystemError_1010 | An error occurred while verifying CSRFToken. Check the token and try again. |
ConsoleSystemError_1011 | The RegionID parameter is not specified. Enter a region ID. |
ConsoleSystemError_1012 | The format of the value specified by the RegionID parameter is invalid. Check the region ID. |
ConsoleSystemError_1013 | Parameter are not configured. Configure the parameters. |
ConsoleSystemError_1014 | The format of the value specified for a parameter is invalid. Specify a valid value. |
Security score
How do I view the version of the virus library of Security Center?
What are the priorities to handle security events that I can access in the Secure Score section?
How does the vulnerability scan level affect the security score?
How does the baseline check level affect the security score?
Assets
How do I unbind a server that is not deployed on Alibaba Cloud from Security Center?
Anti-ransomware
What is the anti-ransomware feature? Why do I must pay for the anti-ransomware feature?
What is the relationship between the anti-ransomware feature and Alibaba Cloud Cloud Backup?
Is the data backup feature automatically enabled after I purchase the anti-ransomware capacity?
What do I do if the anti-ransomware client consumes excessive server CPU or memory resources?
What are the differences between the general anti-ransomware solution and the snapshot feature?
What do I do if the anti-ransomware capacity that I purchased is insufficient?
What do I do if the status of an anti-ransomware policy is abnormal?
Web tamper proofing
What are the requirements for the local backup directory of web tamper proofing?
What do I do if I receive a message that indicates that a protected directory is invalid?
Why does web tamper proofing remain disabled after I specify a protected directory?
Can I write files to a protected directory on a server for which web tamper proofing is configured?
Linux software vulnerabilities
How do I manually detect Linux software vulnerabilities on my servers?
How do I view the current software version and vulnerability details?
How do I check whether a vulnerability is fixed by using Ubuntu kernel patches?
What do I do if no update is released for the software package that has a vulnerability?
How do I view the parameters of Linux software vulnerabilities?
Vulnerability fixing
Troubleshoot the issues that cause vulnerability fixing failures
I fail to create a snapshot when I fix a vulnerability. Why? What do I do?
Why does Security Center continue to send alerts to me after I fix vulnerabilities? What do I do?
How do I handle a connection timeout between my server and the YUM repository of Alibaba Cloud?
The "Invalid token" error message appears when I fix a vulnerability. What do I do?
What do I do if Security Center fails to verify the fix of a system vulnerability?
Can Security Center automatically verify the fix of a vulnerability that requires a system restart?
Why does the state of a vulnerability remain unchanged when I verify the vulnerability fix?
Why does Security Center fail to roll back a fix for a vulnerability?
Vulnerability detection
Baseline checks
Alerting
Why am I unable to view the DDoS alerts in the Security Center console?
What do I do if antivirus is not enabled and a mining attack is launched on my server?
What do I do if I accidentally add a mining alert to the whitelist of alerts?
How do I check whether automatic virus blocking takes effect?
Why is an alert generated when I call the phpinfo function? Is the alert a false positive?
Can Security Center automatically quarantine webshell files?