:How do I check the status of a Cloud Backup client?

Windows supports both the old and new Cloud Backup clients. The two versions of Cloud Backup clients have different service names on Windows.

• The service name of the new Cloud Backup client is Alibaba Cloud Hybrid Backup Service.

• The service name of the old Cloud Backup client is Aliyun Hybrid Backup Service.

You can use the following method to view the status of the Cloud Backup client:

• View the status of the service.

  Note

  Before you change the startup type of the service, you must understand the features and usage of the service to prevent adverse effects on the system. For some services, you may need to perform operations as an administrator.

  1. Open Server Manager by using one of the following methods:

     • Press Win+R. In the Run dialog box, enter services.msc.

     • In the Windows search bar, enter Service and click Services.

  2. In the Services window, view Windows services.

     • To start the service, double-click the service name. In the Properties window, click Start.

     • To stop the service, double-click the service name. In the Properties window, click Stop.

  3. View the status of the local backup service. If the backup service is in the Running state, the Cloud Backup client is running properly.

     • If the Cloud Backup client is not running properly, you can right-click the backup service and select Restart from the shortcut menu to restart the service. For more information about how to use the diagnostic tool to diagnose the client status, see Diagnostic tool for Cloud Backup clients.

     • If the Cloud Backup client still does not run properly, you can uninstall and reinstall the client. For more information, see How do I uninstall a Cloud Backup client? and Download and activate a Cloud Backup client for Windows.

For more information about how to view the logs of the Cloud Backup client, see Where do I view the default installation path and logs of a Cloud Backup client?

Linux supports both the old and new Cloud Backup clients. The two versions of Cloud Backup clients have different process names on Linux.

• The process name of the new Cloud Backup client is hbrclient.

  • systemctl status hbrclient

  • service hbrclient status

  • ps axu|grep hbrclient

• The process name of the old Cloud Backup client is hybrid.

  • ps axu|grep hybrid