Cloud Backup client logs are stored in different paths depending on the client version, installation method, and operating system. Use the following tables to find the log path for your environment.
Clients installed from the Cloud Backup console for the first time
General backup client logs
| Operating system | Log path |
|---|---|
| Linux | /opt/alibabacloud/hbrclient/logs |
| Windows | C:\Program Files\Aliyun Hybrid Backup Service Client\logs |
Database backup client logs
| Database | Operating system | Log path |
|---|---|---|
| SQL Server | Windows | C:\ProgramData\scutech\dbackup3\agent\log\dbackup3-agent.log |
| MySQL | Linux | /var/log/dbackup3/agent.log |
| Oracle | Linux | /var/log/dbackup3/agent.log |
| Oracle | Windows | C:\ProgramData\scutech\dbackup3\agent\log\dbackup3-agent.log |
Clients installed from Security Center (Anti-ransomware)
The Anti-ransomware feature in the Security Center console installs Cloud Backup clients for two protection types: anti-ransomware for databases and anti-ransomware for servers. Each type stores logs in a different path.
Anti-ransomware for databases
| Database | Operating system | Log path |
|---|---|---|
| SQL Server | Windows | C:\ProgramData\scutech\dbackup3\agent\log\dbackup3-agent.log |
| MySQL | Linux | /var/log/dbackup3/agent.log |
| Oracle | Linux | /var/log/dbackup3/agent.log |
| Oracle | Windows | C:\ProgramData\scutech\dbackup3\agent\log\dbackup3-agent.log |
Anti-ransomware for servers
| Operating system | Log path |
|---|---|
| Linux | /usr/local/aegis/hbrclient/logs |
| Windows | C:\Program Files (x86)\Alibaba\Aegis\hbrclient\logs |
Old Cloud Backup client
If your environment uses the older version of the Cloud Backup client, logs are stored in the following paths:
| Operating system | Log path |
|---|---|
| Linux | /opt/alibabacloud/hbr/logs |
| Windows | C:\Program Files\Aliyun Hybrid Backup Service\logs |
Windows installation log
When a Cloud Backup client is installed on Windows, the system generates an installation log file in the %temp% directory by default. The file name follows a pattern such as Setup Log 2022-08-15 #001.txt.
If the client installation fails, obtain and enter the verification code again to retry. If the installation still fails, send the installation log file to Alibaba Cloud technical support for troubleshooting.