If you receive an email or text message that notifies you of a connection exception of a Cloud Backup client, we recommend that you check the status of the client and the network connectivity.
Check the status of the Cloud Backup client
If the Cloud Backup client fails to be upgraded or connected, check the status of the client. If the client is not running as expected, we recommend that you uninstall and then reinstall the client. For more information about how to check the status of a Cloud Backup client on Windows or Linux, see How do I check the status of a Cloud Backup client?
Check the network connectivity
The following tables list the public and internal endpoints of Cloud Backup in different regions.
New Cloud Backup client
If your Cloud Backup client runs as the hbrclient process, your Cloud Backup client is of the new version.
Region
Public endpoint
ECS internal endpoint
China (Hangzhou)
https://post-cn-mp90rcien05.mqtt.aliyuncs.com
https://post-cn-mp90rcien05-internal.mqtt.aliyuncs.com
China (Shanghai)
https://post-cn-4590rcihm02.mqtt.aliyuncs.com
https://post-cn-4590rcihm02-internal.mqtt.aliyuncs.com
China (Qingdao)
https://post-cn-n6w1oj5j506.mqtt.aliyuncs.com
https://post-cn-n6w1oj5j506-internal-vpc.mqtt.aliyuncs.com
China (Beijing)
https://post-cn-mp90rcibd04.mqtt.aliyuncs.com
https://post-cn-mp90rcibd04-internal.mqtt.aliyuncs.com
China (Zhangjiakou)
https://post-cn-45917akja09.mqtt.aliyuncs.com
https://post-cn-45917akja09-internal.mqtt.aliyuncs.com
China (Hohhot)
https://post-cn-0pp1epkb50h.mqtt.aliyuncs.com
https://post-cn-0pp1epkb50h-internal.mqtt.aliyuncs.com
China (Shenzhen)
https://post-cn-v0h0rcijv04.mqtt.aliyuncs.com
https://post-cn-v0h0rcijv04-internal.mqtt.aliyuncs.com
China (Chengdu)
https://post-cn-st21piid30e.mqtt.aliyuncs.com
https://post-cn-st21piid30e-internal-vpc.mqtt.aliyuncs.com
China (Hong Kong)
https://mqtt-cn-v0h1cmss401.mqtt.aliyuncs.com
https://mqtt-cn-v0h1cmss401-internal.mqtt.aliyuncs.com
Singapore
https://post-cn-4590unarx01.mqtt.aliyuncs.com
https://post-cn-4590unarx01-internal.mqtt.aliyuncs.com
Malaysia (Kuala Lumpur)
https://mqtt-cn-v0h1k5d7707.mqtt.aliyuncs.com
https://mqtt-cn-v0h1k5d7707-internal.mqtt.aliyuncs.com
Indonesia (Jakarta)
https://post-cn-4591ee94i03.mqtt.aliyuncs.com
https://post-cn-4591ee94i03-internal.mqtt.aliyuncs.com
Japan (Tokyo)
https://post-cn-mp91kij0p01.mqtt.aliyuncs.com
https://post-cn-mp91kij0p01-internal-vpc.mqtt.aliyuncs.com
Germany (Frankfurt)
https://post-cn-mp91ki6sl0k.mqtt.aliyuncs.com
https://post-cn-mp91ki6sl0k-internal.mqtt.aliyuncs.com
US (Silicon Valley)
https://mqtt-cn-mp91j6gou03.mqtt.aliyuncs.com
https://mqtt-cn-mp91j6gou03-internal.mqtt.aliyuncs.com
US (Virginia)
https://post-cn-oew1qqlw309.mqtt.aliyuncs.com
https://post-cn-oew1qqlw309-internal-vpc.mqtt.aliyuncs.com
UAE (Dubai)
https://post-cn-oew1tb52204.mqtt.aliyuncs.com
https://post-cn-oew1tb52204-internal-vpc.mqtt.aliyuncs.com
China East 2 Finance
https://post-cn-nif1osdrt09.mqtt.aliyuncs.com
https://post-cn-nif1osdrt09-internal.mqtt.aliyuncs.com
China South 1 Finance
https://post-cn-n6w1pij7y0b.mqtt.aliyuncs.com
https://post-cn-n6w1pij7y0b-internal.mqtt.aliyuncs.com
China North 2 Ali Gov 1
https://post-cn-v0h1cmsrj01.mqtt.aliyuncs.com
https://post-cn-v0h1cmsrj01-internal.mqtt.aliyuncs.com
Old Cloud Backup client
If your Cloud Backup client runs as the hybridbackup process, your Cloud Backup client is of the old version.
Region
Public endpoint
ECS internal endpoint
China (Hangzhou)
https://hbr.cn-hangzhou.aliyuncs.com
https://hbr-vpc.cn-hangzhou.aliyuncs.com
China (Shanghai)
https://hbr.cn-shanghai.aliyuncs.com
https://hbr-vpc.cn-shanghai.aliyuncs.com
China (Qingdao)
https://hbr.cn-qingdao.aliyuncs.com
https://hbr-vpc.cn-qingdao.aliyuncs.com
China (Beijing)
https://hbr.cn-beijing.aliyuncs.com
https://hbr-vpc.cn-beijing.aliyuncs.com
China (Zhangjiakou)
https://hbr.cn-zhangjiakou.aliyuncs.com
https://hbr-vpc.cn-zhangjiakou.aliyuncs.com
China (Hohhot)
https://hbr.cn-huhehaote.aliyuncs.com
https://hbr-vpc.cn-huhehaote.aliyuncs.com
China (Shenzhen)
https://hbr.cn-shenzhen.aliyuncs.com
https://hbr-vpc.cn-shenzhen.aliyuncs.com
China (Chengdu)
https://hbr.cn-chengdu.aliyuncs.com
https://hbr-vpc.cn-chengdu.aliyuncs.com
China (Hong Kong)
https://hbr.cn-hongkong.aliyuncs.com
https://hbr-vpc.cn-hongkong.aliyuncs.com
Singapore
https://hbr.ap-southeast-1.aliyuncs.com
https://hbr-internal.ap-southeast-1.aliyuncs.com
Malaysia (Kuala Lumpur)
https://hbr.ap-southeast-3.aliyuncs.com
https://hbr.ap-southeast-3.aliyuncs.com
Indonesia (Jakarta)
https://hbr.ap-southeast-5.aliyuncs.com
https://hbr-vpc.ap-southeast-5.aliyuncs.com
Japan (Tokyo)
https://hbr.ap-northeast-1.aliyuncs.com
https://hbr.ap-northeast-1.aliyuncs.com
Germany (Frankfurt)
https://hbr.eu-central-1.aliyuncs.com
https://hbr.eu-central-1.aliyuncs.com
US (Silicon Valley)
https://hbr.us-west-1.aliyuncs.com
https://hbr.us-west-1.aliyuncs.com
US (Virginia)
https://hbr.us-east-1.aliyuncs.com
https://hbr.us-east-1.aliyuncs.com
UAE (Dubai)
https://hbr.me-east-1.aliyuncs.com
https://hbr-vpc.me-east-1.aliyuncs.com
China East 2 Finance
https://https://hbr.cn-shanghai-finance-1.aliyuncs.com
https://https://hbr-vpc.cn-shanghai-finance-1.aliyuncs.com
China South 1 Finance
https://hbr.cn-shenzhen-finance-1.aliyuncs.com
https://hbr-vpc.cn-shenzhen-finance-1.aliyuncs.com
China North 2 Ali Gov 1
https://hbr.cn-north-2-gov-1.aliyuncs.com
https://hbr-vpc.cn-north-2-gov-1.aliyuncs.com