This topic describes the definition and benefits of Chat Flow.
What is Process Editor?
The process editor is a visual chat process editing tool. It defines the dialogue process by dragging functional components on the canvas, and can complete the configuration without writing code. It can flexibly respond to user input and automatically reply to the corresponding content. Chat Flow is widely used in various scenarios, such as automated tasks, data collection, and personalized experience.
Process Editor Features
Channel expansion dock: Currently, mainstream channels such as Viber, Instagram, WhatsApp, and SMS are supported to meet the daily reach needs of enterprises.
Process extension dock: With the help of conditional branches, the corresponding branches can be selected according to the business, and the corresponding system service customers can be provided. Through components such as parameter variables and HTTP requests, Chat App and enterprise business systems are deeply integrated and connected.
AI Dock: In addition to AI capabilities such as language recognition and phone number recognition for basic text recognition, sentiment /topic classification has been connected to the Alibaba Cloud big model.
For example, suppose today a business wants to have an interaction with a user that asks if the user is male or female. The user replied, "I am handsome." Usually, we may not be able to accurately determine the user's gender through keyword indexing, but with the help of sentiment and topic classification technology, we can very accurately identify the other person is male, and then inform the business system for better interaction.
Marketing Dock: You can trigger corresponding activities based on crowd characteristics and time periods.
For example, a colleague with no programming experience took the time to build a demo of a logistics scenario, showing that the merchant actively sends order information to the user to confirm whether the delivery address is correct. If the address is correct, the user can confirm; if it is not correct, the user can directly modify the required address to ensure that the information is accurately conveyed.
Benefits
Feature | Description |
Ease of use | Chat Flow is an easy-to-use tool that allows you to perform operations in an intuitive manner. You can drag and drop widgets on the canvas and select features to configure them. This way, you do not need to write complex code. |
Ease of maintenance | You can perform drag-and-drop operations to orchestrate a chat flow. It supports the saving of multiple versions, can import and export the dialogue process, and supports the copy and paste operation of a single component, making the maintenance and management of the dialogue process more convenient. |
High flexibility | Compared with the keyword triggers that activate only specific messages, Chat Flow allows you to create more detailed and comprehensive message flows. A sequence of messages can be delivered in a structured order based on the keywords of mobile originated (MO) messages from users. |
Deep Fusion | Chat Flow supports interaction with enterprise business systems. You can configure parameters and HTTP request components to interact with and integrate data with business systems. |
Wide scenario coverage | Chat Flow is widely used in various scenarios, such as automated tasks, data collection, and personalized experience. |
References
This section provides other topics related to Chat Flow:
Work with Chat Flow: describes how to use Chat Flow.
Chat Flow canvas: describes the functionality of each section on the canvas page.
For more information about the features and configurations of the process editor, see Process editor components.