WUYING Terminal:Log on to a desktop client

Prerequisites

• The administrator has allocated cloud resources to you. Check the mailbox specified by your administrator for your logon credentials, including the organization ID or office network ID, username, and password.

• You have installed the client. For more information, see Install and update a desktop client.

Procedure

1. Open the Windows client, select Enterprise Edition in the upper part of the page, select the check box next to the privacy policy, enter an organization ID or office network ID from the received logon credentials, and then click the icon.

2. On the Account Sign-in tab, enter the username and password, and then click the icon.

   Note

   If you log on to the client for the first time, use the initial password provided. You will then be prompted to specify a new password by following on-screen instructions. The initial password is valid for three days. If the initial password expires, click Forgot Password to obtain a new initial password.

   

   After you log on to the client, cloud resources, such as cloud computers, that your administrator assigns to you are displayed.

3. On the cloud resource list, click the icon on a cloud resource card to use the resource.

Background

Roles of Alibaba Cloud Workspace users fall into the following categories:

• End users: individuals who access cloud computers from Alibaba Cloud Workspace terminals. Example: Jack, a designer from a design company.

• Administrators: O&M personnel who are responsible for resource purchase and renewal, resource creation and assignment, policy creation and binding, O&M and monitoring, and end user management. Example: Steven, the IT administrator of the company in which the designer Jack works.

Prerequisites

• The administrator has created an end user account for you and allocated Alibaba Cloud Workspace resources (cloud computers and cloud applications) to the account. If you are an administrator, you must first purchase and allocate cloud resources as described in the following topics.

  • EDS

    • Create cloud computers

    • Assign cloud computers to users

  • App Streaming

    • Publish delivery groups

    • Manage users

• You have received the logon credentials required to log on to the client. After the administrator purchases and allocates Alibaba Cloud Workspace service resources, you, as an end user, will receive logon credentials, such as the organization ID or office network ID, username, and password. The method for getting the logon credentials varies based on the end user account type and the activation type:

  Note

  For more information about end user account types and their differences, see Account systems.

  • Convenience account

    • Administrator-activated: The administrator sets the logon credentials and password reset notification settings for the end user account in the EDS console and informs the end user offline. App Streaming supports only administrator-activated convenience accounts.

    • User-activated: The logon credentials and password reset notification settings for the end user account are sent to the end user's mailbox.

  • Enterprise Active Directory (AD) account: The administrator informs the end user of the logon credentials offline.

Procedure

1. Open the desktop client.

2. Configure the network connection type:

   1. In the upper-right corner, click the icon and select Connection Type.

   2. In the Connection Type panel, select Internet or Alibaba Cloud VPC, and click Yes.

      Note

      Consult your enterprise IT administrator to determine which connection type to select.

3. At the top, select Enterprise Edition & Business Edition. At the bottom, agree to the privacy policy.

4. Use one of the following methods to log on to the client:

   Username-and-password-based logon

   On the logon page, the username-and-password-based logon method is selected by default. If it is not selected, click Account Sign-in.

   1. Enter the organization ID or office network ID you get from your logon credentials and click the icon.

      Note

      When you log on with an organization ID, you can access all Alibaba Cloud Workspace resources under your account, regardless of the resource's office network. When you log on with an office network ID, you can access only the resources that belong to that specific office network. For more information about the differences, see Differences between office network IDs and organization IDs.

   2. Perform one of the following operations based on whether the administrator has enabled single sign-on (SSO) for the organization ID or office network:

      What is SSO?

      Single sign-on (SSO) is a secure communication technology that helps users quickly access multiple application systems. It is also known as federated identity logon. SSO lets you log on once to access multiple trusted systems.

      • If SSO is not enabled, enter your username and password and click the icon. To stay logged on, you can select Auto Sign-in.

        Note

        • When you log on for the first time, enter the initial password you got from your logon credentials and follow the prompts to set a new password. Use this new password for all future logons.

        • The initial password is valid for 3 days. If you are notified that your password has expired when you log on, or if you forget your password, click Forgot Password and follow the prompts to reset your password.

        Important

        Enter the correct password when you log on to the client. If you enter an incorrect password 10 consecutive times, the system automatically locks your account for 20 minutes. You cannot attempt to log on again for 20 minutes.

      • If SSO is enabled, enter the SSO username and password as prompted, and click the icon.

   Log on by scanning a QR code

   If you are already logged on to an Android client or iOS client, you can log on by scanning a QR code.

   1. Open the Android client or iOS client that you are logged on to. In the upper-right corner of the cloud resource list screen, click the icon and scan the QR code on the desktop client logon screen.

      Note

      Only the Android client or iOS client with version 7.0 or later support QR code scanning.

   2. On the Confirmation screen on your Android client or iOS client, click Confirm Sign In.

5. (Conditional) If your administrator has enabled multi-factor authentication (MFA), enter the dynamic password generated by the virtual MFA device.

   What is MFA?

   MFA is a simple and effective authentication method used to enhance security. After you activate MFA for office networks or organization IDs, Alibaba Cloud Workspace terminals require end users to go through two-level verification every time they log on.

   • First-level: Enter the correct username and password.

   • Second-level: Enter the dynamic code generated by the virtual MFA device.

     Note

     Time-based One-Time Password (TOTP) is a widely used multi-factor authentication protocol. Applications on mobile phones or other devices that support TOTP are called virtual MFA devices. Several examples of virtual MFA devices are Google Authenticator and Microsoft Authenticator. When MFA is activated, end users must enter a six-digit code dynamically generated by their virtual MFA devices when they log on to Alibaba Cloud Workspace terminals. This prevents unauthorized access due to compromised passwords.

   For more information about MFA, see Configure MFA.

   Note

   If your IT administrator enables time-based one-time password (TOTP) dynamic passwords, follow the on-screen prompts to associate a virtual MFA device the first time you log on. You can use various virtual MFA applications, such as the Alibaba Cloud app or Google Authenticator app.

6. (Conditional) If your administrator has enabled client logon verification, you must check your email for a verification code and enter it to complete the client logon when you log on from a new device.

   Note

   Client logon verification applies only when the network connection type is the Internet. It does not apply if the network connection type is a VPC.

7. After you log on, Alibaba Cloud Workspace services and resources are displayed as cards or icons. Click an icon to access the service.

   Note

   If a cloud computer is in the Stopped or Hibernated state, start it or wake it up to use it.

FAQ

For more FAQ, see FAQ about clients.

Next steps