In Elastic Desktop Service (EDS), remote assistance can allow you to remotely perform operations on cloud computers for troubleshooting. Administrators and end users can initiate remote assistance. This topic describes how to initiate remote assistance as an administrator.
Prerequisites
A cloud computer is connected by an end user.
Procedure
Log on to the EDS console.
You can choose an entry in the EDS console to proceed:
Cloud Computers page
In the left-side navigation pane, choose .
In the upper-left corner of the top navigation bar, select a region.
Go to the Cloud Computers page, find the cloud computer, click the ⋮ icon in the Actions column, and then select Remote Assistance.
Session Monitoring page
In the left-side navigation pane, choose .
In the upper-left corner of the top navigation bar, select a region.
In the session list, find the session that you want to manage and click Remote Assistance in the Actions column.
If the end user is connecting to the cloud computer, a prompt displays on the desktop, indicating whether to accept the remote assistance initiated by the administrator. If the end user rejects the remote assistance request or does not accept the request within a period of time, the request is automatically canceled.
After the end user accepts the request, the Remote Assistance message appears in the console. You need to click Sign In in the message.
On the page that appears, the desktop of the cloud computer is displayed in real time. You can perform operations on the cloud computer. To end remote assistance, click the toolbar at the top and select Stop Remote Assistance.
Reference
For more information about how to initiate remote assistance as an end user, see the "Remote assistance" section of the Initiate collaboration topic.