Policies in Elastic Desktop Service (EDS) are used to control user experience, security, audit, peripherals, remote collaboration, and AI. This topic describes the policies used to control remote collaboration.
Background information
Use scenarios
EDS provides the stream collaboration feature for administrators and end users. End users can share their desktops with administrators for remote assistance or share their desktops with other end users for shared collaboration.
Remote assistance: If end users encounter issues when they use cloud computers, they can initiate remote assistance requests to administrators. The administrators can remotely view and manage the desktops of end users to quickly troubleshoot issues.
Use scenario: desktop sharing between teachers and students in online education scenarios.
Shared collaboration: If end users want to collaborate with others, they can initiate shared collaboration and invite other end users to join the collaboration.
Use scenario: desktop sharing between colleagues in online office scenarios.
Applicable scope
Images
The stream collaboration feature supports Windows OS images of V1.1.0 and later for Adaptive Streaming Protocol (ASP) and custom images that are created based on such OS images.
EDS terminals
Only the following EDS terminals are supported:
Windows client V6.2.0 or later
macOS client V6.2.0 and later
Web client
Billing
Remote assistance: This feature is free of charge.
Shared collaboration is in public preview, and is free of charge during the public preview. After the public preview ends, you are charged for using shared collaboration. An announcement that includes the billing rules will be released in advance. We recommend that you stay tuned to our latest updates and announcements.
Policies
Policy | Description |
Contact Administrator for Help | Disabled by default. Enable this policy based on your business requirements. |
User Stream Collaboration | Disabled by default. Enable this policy based on your business requirements. |