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    Simple Log Service:Error codes

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    Simple Log Service:Error codes

    Last Updated:Sep 03, 2024

    This topic describes the error codes related to alerts.

    Configuration errors

    Level

    Type

    Details

    Description

    Solution

    error

    AlertPolicyNotConfigured

    Alert xxx has no alert policy configured

    No alert policy is configured for the alert rule and alerts cannot be merged based on routes. Therefore, Simple Log Service ignores the related alerts.

    Modify the alert rule and configure a valid alert policy.

    AlertPolicyNotExist

    alert policy xxx does not exist

    The alert policy that is associated with the alert rule does not exist. Therefore, Simple Log Service ignores the related alerts.

    Create an alert policy with the same name or specify another alert policy.

    AlertPolicyInvalid

    alert policy xxx format is error

    The format of the alert policy is invalid and related alerts cannot be parsed. Therefore, Simple Log Service ignores the related alerts.

    Modify the alert policy, or delete the alert policy and create an alert policy with the same name.

    GroupPolicyEmpty

    Group policy of alert policy xxx is empty

    The route consolidation policy of the alert policy is not configured. Therefore, Simple Log Service ignores the related alerts.

    Configure the route consolidation policy of the alert policy and make sure that the route consolidation policy is not empty.

    ActionPolicyNotExist

    action policy xxx does not exist

    The action policy does not exist. Therefore, Simple Log Service does not send alert notifications for the alerts that use the action policy.

    Create an action policy or specify another action policy.

    ActionPolicyInvalid

    action policy xxx is invalid

    The format of the action policy is invalid. Therefore, Simple Log Service does not send alert notifications for the alerts that use the action policy.

    Modify the action policy, or delete the action policy and create an action policy with the same name.

    ActionPolicyEmpty

    Primary(Secondary) policy for action policy xxx is empty

    The primary and secondary action policies of the action policy are empty. Therefore, Simple Log Service does not send alert notifications for the alerts that use the action policy.

    Modify the action policy and make sure that the primary and secondary action policies are not empty.

    warn

    AlertPolicyInheritanceLoop

    alert policy xxx has inheritance loop with yyy

    An inheritance loop exists. For example, Alert Policy A inherits Alert Policy B and Alert Policy B inherits Alert Policy A.

    • If you associate Alert Policy A, Alert Policy B is executed, and then Alert Policy A is executed.

    • If you associate Alert Policy B, Alert Policy A is executed, and then Alert Policy B is executed.

    The inheritance loop is not parsed.

    Modify the alert policy to prevent inheritance loops.

    UserNotExist

    user xxx does not exist

    The specified user does not exist. Therefore, Simple Log Service does not send alert notifications to the user.

    Create a user or configure the action policy to specify another user.

    UserGroupNotExist

    group xxx does not exist

    The specified user group does not exist. Therefore, Simple Log Service does not send alert notifications to the user group.

    Create a user group or configure the action policy to specify another user group.

    UserGroupEmpty

    group xxx is empty

    The specified user group does not contain users. Therefore, Simple Log Service does not send alert notifications to the user group.

    Add users to the user group.

    OncallGroupNotExist

    oncall group xxx does not exist

    The specified on-duty group does not exist. Therefore, Simple Log Service does not send alert notifications to the on-duty group.

    Create an on-duty group or configure the action policy to specify another on-duty group.

    ContentTemplateNotExist

    content template xxx does not exist

    The specified alert template does not exist. Therefore, Simple Log Service ignores the notification methods that use the alert template.

    Create an alert template or configure the action policy to specify another alert template.

    CalendarNotExist

    calendar xxx does not exist

    The specified calendar does not exist. Therefore, Simple Log Service ignores the on-duty group that uses the calendar.

    Create a calendar or configure the on-duty group to specify another calendar.

    ChannelQuotaNotExist

    channel quota does not exist

    The quota for the specified notification method does not exist. Therefore, the number of alert notifications that can be sent by using the notification method is unlimited.

    Configure a quota for the specified notification method.

    ChannelQuotaInvalid

    channel quota format is invalid

    The quota for the specified notification method is left empty. Therefore, the number of alert notifications that can be sent by using the notification method is unlimited.

    Change the quota for the notification method and make sure that the quota is not empty.

    Error codes for DingTalk notifications

    Error codeError messageDescriptionSolution
    130101send too fast, exceed 20 times per minuteThe error message returned because the number of messages sent by the chatbot within 1 minute exceeds 20. A DingTalk chatbot can send a maximum of 20 messages within 1 minute.
    • Create multiple chatbots to send messages. This prevents multiple alert messages from being sent by the same chatbot.
    • Use denoising methods such as merging alerts to denoise alerts.
    310000keywords not in contentThe error message returned because the notification content does not contain keywords. Set Security Settings of your DingTalk chatbot to Custom Keywords and enter Alert as a keyword.
    310000sign not matchThe error message returned because the signature does not match the signature that you specify.

    Set Security Settings of your DingTalk chatbot to Custom Keywords and enter Alert as a keyword.

    310000ip X.X.X.X not in whitelistThe error message returned because the IP address is not in the allowlist. Set Security Settings of your DingTalk chatbot to Custom Keywords and enter Alert as a keyword.
    300001token is not existThe error message returned because the webhook URL of the chatbot does not exist.
    • Check whether the webhook URL of the chatbot is valid.
    • Check whether the chatbot is deleted.
    40035access_token is not specifiedThe error message returned because the access_token parameter is not specified in the webhook URL of the chatbot. Check whether the webhook URL of the chatbot is valid.
    400102bot is stoppedThe error message returned because the chatbot is disabled.
    • Check the status of the chatbot.
    • Specify the webhook URL of a chatbot that is running as expected.
    450103only group admin can @ AllThe error message returned because only group owners and group administrators can remind all members by using the at sign (@). In the action policy that is used, set Reminder Method to Specified Member or No Reminder.

    Error codes for Enterprise WeChat notifications

    Error codeError messageDescriptionSolution
    45009api freq out of limitThe error message returned because the number of messages sent by the chatbot within 1 minute exceeds 20. An Enterprise WeChat chatbot can send a maximum of 20 messages within 1 minute.
    • Create multiple chatbots to send messages. This prevents multiple alert messages from being sent by the same chatbot.
    • Use denoising methods such as merging alerts to denoise alerts.
    40058markdown.content exceed max length 4096. invalid Request ParameterThe error message returned because the length of the alert notification exceeds 4,096 bytes. The maximum length of an alert notification that an Enterprise WeChat chatbot can send is 4,096 bytes. Change the configuration of the alert template to reduce the length of a rendered alert notification.
    93000invalid webhook urlThe error message returned because the webhook URL of the chatbot is invalid. Check whether the webhook configuration of the chatbot is valid.

    Error codes for Lark notifications

    Error codeError messageDescriptionSolution
    9499too many requestThe error message returned because the number of messages sent by the chatbot within 1 minute exceeds 20. A Lark chatbot can send a maximum of 20 messages within 1 minute.
    • Create multiple chatbots to send messages. This prevents multiple alert messages from being sent by the same chatbot.
    • Use denoising methods such as merging alerts to denoise alerts.
    11246Variable. Examples: path: message-\u003ecard-\u003e1th block(markdown)-\u003e5th md(center), err_msg: unsupported type of html tag, and err_type: validation.In most cases, an error message returned because the format of the notification content is invalid. Troubleshoot the error based on the error message.
    19001param invalid: incoming webhook access token invalidThe error message returned because the webhook URL of the chatbot is invalid. Check whether the webhook URL of the chatbot is valid.
    19007Bot Not EnabledThe error message returned because the chatbot is disabled.
    • Check the status of the chatbot.
    • Specify the webhook URL of a chatbot that is running as expected.
    19024Key Words Not FoundThe error message returned because the notification content does not contain keywords. Set Security Settings of your Lark chatbot to Custom Keywords and enter Alert as a keyword.