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    Tair (Redis® OSS-Compatible):What do I do if the "WRONGPASS invalid username-password pair" error message is returned when I attempt to connect to a Redis instance?

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    Tair (Redis® OSS-Compatible):What do I do if the "WRONGPASS invalid username-password pair" error message is returned when I attempt to connect to a Redis instance?

    Last Updated:Nov 04, 2024

    If you attempt to use an incorrect or invalid password to connect to a Redis Open-Source Edition 6.0 or 5.0 (5.0.8 or later) instance, the WRONGPASS invalid username-password pair error message appears.

    You must enter the correct password in one of the following formats:

    • If you use the default account whose username is the same as the instance ID, enter the password.

    • If you use a custom account, enter the password in the <user>:<password> format. For example, if the username of a custom account is testaccount and the password is Rp829dlwa, enter testaccount:Rp829dlwa as the password.

    Note

    • If you use a management tool such as Redis Desktop Manager (RDM) to connect to the instance, enter a password in the format of <user>:<password>.

    • If you forget your password, you can reset it. For more information, see Change or reset the password.

    • If you attempt to use an incorrect password to connect to a Redis Open-Source Edition 6.0 instance for which password-free access is enabled, the "WRONGPASS invalid username-password pair" error is still reported. In this case, you must enter the correct password or leave the password field empty.