Create and manage an escalation policy - Managed Service for Prometheus

You can configure an escalation policy for alerts that remain unresolved for extended periods of time. After you specify an escalation policy in a notification policy, the system sends alert notifications to the specified contacts by using the specified notification methods. This ensures that the contacts can take necessary actions to clear the alert at the earliest opportunity.

Prerequisites

One or more contacts are created. For more information, see Create a contact.

Create an escalation policy

Log on to the Prometheus console.
In the left-side navigation pane, choose Alert Management > Escalation Policies.
On the Escalation Policy page, click Create Escalation Policy in the upper-right corner.
On the right side of the page, enter a name for the escalation policy in the Name field.

In the section for configuring an escalation rule, specify a trigger condition for the rule. This way, the system sends alert notifications if alerts are not claimed or cleared by contacts within a period of time. For example, you can specify that alert notifications are escalated to the contacts when an alert remains unclaimed for 10 minutes.

Note

To add an escalation rule, click Add Rule.

Parameter	Description
Notification Objects	You can specify one or more contacts, contact groups, DingTalk groups, or schedules. For more information about how to create a contact, see Create a contact. For more information about how to create a schedule, see Create a scheduling policy.
Notification Methods	The method that is used to send alert notifications. Valid notification methods: DingTalk, Email, Text messages, Phone, and WebHook. You can specify one or more notification methods. Note Before a contact can receive alert notifications by using phone calls, the phone number of the contact must be verified. For more information about how to verify a phone number, see Verify a mobile phone number.
Notification Period	The time period during which alert notifications are repeatedly sent if the specified condition of the escalation rule is met.
Number of Repetitions	The number of times that alert notifications are repeatedly sent. The system stops sending alert notifications when an alert no longer meets the specified condition of the escalation policy. Note The system sends at least one alert notification even if you set this parameter to 0.

Click Save.

Manage an escalation policy

After you create an escalation policy, the escalation policy is displayed in the Escalation Policies section. You can perform the following operations in the Escalation Policies section:

Click the More icon next to an escalation policy and select Edit, Disable, Enable, Copy, or Delete to modify, disable, enable, duplicate, or delete the escalation policy.
Click the name of the policy that you want to manage. The details of the policy are displayed to the right of the Escalation Policies section. You can click the icons in the upper-right corner of the details section to modify, refresh, duplicate, or delete the escalation policy.