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    Data Management:Approve tickets on mobile devices

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    Data Management:Approve tickets on mobile devices

    Last Updated:Oct 16, 2024

    Data Management (DMS) allows you to quickly process tickets by using DingTalk, Dedicated DingTalk, and Lark. This greatly improves the R&D efficiency. This topic describes how to approve tickets by using DingTalk, Dedicated DingTalk, and Lark.

    Approve tickets by using DingTalk, Dedicated DingTalk, and Lark

    Prerequisites

    Notification methods are configured in DingTalk, Dedicated DingTalk, and Lark. For more information, see Configure notification by DingTalk Standard Edition, DingTalk Exclusive Edition, and Lark.

    Procedure

    1. Log on to the DingTalk, Dedicated DingTalk, or Lark app.

    2. Switch to the organization that is configured to receive notifications.

    3. Search for the chatbot that you want to use.

    4. Find the tickets of DMS. Tap a card to view the ticket details and approve or reject the ticket.

    Approve tickets by using DingTalk in the organization of DMS

    Note

    By default, if no configuration method is configured in DingTalk or DMS, DMS sends notifications to the organization of DMS in DingTalk.

    1. Log on to the DingTalk app.

    2. Switch to the organization of DMS that is configured to receive notifications.

    3. In the top search box, enter Notice.

    4. In the search results, click Notice: Alibaba Cloud Service Support.

    5. Find the tickets of DMS and tap a card.

    6. View the ticket details and approve or reject the ticket.

    FAQ

    • Q: Am I able to view all the tickets that need my approval on the approval page?

      A: Yes, you can view and process all the DMS tickets that are submitted for your approval on your mobile device. The submitted tickets may include permission application tickets, owner application tickets, data change tickets, data export tickets, and schema design tickets.

    • Q: Am I able to view a complete SQL script for data change on mobile devices?

      A: No, you may view only a part of the SQL script because the number of characters that can be displayed on mobile devices is limited. If the number of characters in the SQL script exceeds the upper limit, you can view only the first part of the script. We recommend that you view and process a long script on PCs.