This topic describes how to manage user groups. User group management refers to identifying, classifying, analyzing, and managing intended users in a systematic manner. This enables enterprises to better serve customers, optimize product advertising, enhance user experience and satisfaction, and achieve business goals.
Prerequisites
Alibaba Cloud account registration and enterprise authentication.
You have activated the Chat App Message Service.
Create a user group
To create a user group, perform the following steps:
Log on to the Chat App Message Service console. In the left-side navigation pane, choose Intelligent marketing > Crowd Management. On the Crowd Management page, click the Group Management tab and click Create a new group.
In the dialog box that appears, enter a group name and select whether to add contacts to the group based on your business requirements.
Add Method
Procedure
Batch Add
Click Download template and fill in contact information based on the examples in the template.
Click Choose File to upload the file that contains the contact information.
Single Addition
Select the country to which the phone number of the contact belongs.
Enter the phone number of the contact. Example: 1301111****.
Specify a name for the contact.
Click OK.
Modify the name of a user group
To modify the name of a user group, perform the following steps:
Log on to the Chat App Message Service console. In the left-side navigation pane, choose Intelligent marketing > Crowd Management. On the Crowd Management page, click the Group Management tab, find the desired user group, and then click the pencil icon.
In the Change Group Name dialog box, enter a new group name and click OK.
Delete a user group
To delete a user group, perform the following steps:
Log on to the Chat App Message Service console. In the left-side navigation pane, choose Intelligent marketing > Crowd Management. On the Crowd Management page, click the Group Management tab, find the desired user group, and then click the Delete icon.
In the message that appears, click OK.
ImportantDeleting a user group affects the execution of marketing activities or chat flows that are bound to the user group. Proceed with caution.
Remove a contact from a user group
To remove a contact from a user group, perform the following steps:
Log on to the Chat App Message Service console. In the left-side navigation pane, choose Intelligent marketing > Crowd Management. On the Crowd Management page, click the Group Management tab and find the desired user group.
Search for the name or phone number of the contact that you want to remove from the user group, and then click Remove in the Operation column.
In the message that appears, click OK.
References
If you want to learn more about contact management, see Manage contacts.