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    WUYING Terminal:Web client

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    WUYING Terminal:Web client

    Last Updated:Oct 10, 2024

    If you do not install the Windows client or macOS client of Alibaba Cloud Workspace, you can also use a browser to log on to the web client of Alibaba Cloud Workspace to access Alibaba Cloud Workspace services. In this topic, Elastic Desktop Service (EDS) is used as an example. This topic describes how to log on, use, and configure the web client.

    Note

    In this topic, the web client of V7.3.2 is used as an example.

    Get familiar with the client GUI

    Logon interface 1

    web_101_signin_page1.png

    1. Select the EDS edition. You can switch between Enterprise Edition and Individual Edition.

    2. Enter an office network ID or organization ID.

    3. Switch the logon mode.

    4. Click the following buttons to configure more settings.

      • Settings: You can click Settings to adjust the general settings.

      • Help: This option redirects you to the Alibaba Cloud Workspace help documentation.

      • About: You can view the current client version.

    1. Enter the username.

    2. Enter the password.

    3. If you enable Auto Sign-in, your logon credentials are remembered for a specific period of time after a successful logon. This eliminates the need to re-enter the credentials.

    4. If the initial password expires or you forget your custom password, click Forgot password to reset the password as prompted.

    Logon interface 2

    web_101_signin_page2.png

    Cloud resource interface

    pg_web_resource_list.png

    1. Open the cloud resource card. You can perform common operations, such as starting, stopping, restarting, or updating a cloud computer, by clicking the icons on the card.

    2. Log out of the client.

    3. Refresh the cloud resource list.

    4. Search for cloud computers. Fuzzy match is supported.

    5. Open the notification center. You can view various types of event messages in the message center.

    6. Open the Profile menu. You can view account information and access modules such as Settings.

    The Profile menu provides portals to modules, such as Account Summary, Settings, and Feedback.

    Profile

    panel_web_profile.png

    Notification center

    panel_web_message_center.png

    The notification center contains three categories of messages: Management, System, and Collaboration.

    Log on to the web client

    Concise description

    The logon module on Alibaba Cloud Workspace terminals supports multiple logon methods and advanced features, such as single sign-on (SSO) and multi-factor authentication (MFA). The concise description for logging on to the web client is suitable for most scenarios, in which user-password logon is used, without involving advanced features. If you want to learn more details, see the detailed description for logging on to the web client.

    Prerequisites

    Logon credentials are obtained. After the administrator assigns you a cloud computer, you can obtain logon credentials, such as the office network ID, organization ID, username, and password, from the inbox of the email address specified by the administrator.

    Procedure

    1. Go to web client logon page, select Enterprise Edition in the upper-part of the page, and click the service agreements check box, enter an organization ID or office network ID, and then click the icon.3.png

    2. Enter your username and password in the Username and Password fields, and click the icon.

      Note

      The first time you log on to the web client, enter the initial password included in logon credentials. You must follow the on-screen instructions to specify a new password. The next time you log on to the client, use the new password. The initial password is valid for only three days. If the initial password expires, click Forgot password to obtain another initial password.

      4.png

      After you log on to the client, cloud resources, such as cloud computers, that your administrator assigns to you are displayed.

    3. On the cloud resource list, click the connect icon on a cloud resource card to use the resource.

    Detailed description

    The detailed description illustrates specific concepts, logon methods, and advanced features. If you use only user-password logon and do not use any advanced feature, view the concise description.

    Background information

    Roles of Alibaba Cloud Workspace users fall into the following categories:

    • End users: individuals who access cloud computers from Alibaba Cloud Workspace terminals. Example: Jack, a designer from a design company.

    • Administrators: O&M personnel who are responsible for resource purchase and renewal, resource creation and assignment, policy creation and binding, O&M and monitoring, and end user management. Example: Steven, the IT administrator of the company in which the designer Jack works.

    image

    Limits

    When you use a browser to log on to the web client, take note of the following limits:

    • We recommend that you use one of the following browsers: Google Chrome, Firefox, Microsoft Edge, and Safari.

    • Only the Internet is supported as the network connection type.

    • The local disk mapping feature is not supported on the web client. Even if the local disk mapping feature is enabled in the policy that is associated with your cloud computer, you still cannot read data from or write data to local disks on your cloud computer.

    If you do not want to be restricted by the preceding limits, use the Windows client or macOS client of Alibaba Cloud Workspace. For more information, see Obtain and install a Windows client or macOS client.

    Prerequisites

    • A user account is created for you and a cloud computer is assigned to the account. If you are an administrator, purchase and assign cloud resources as described in the following topics.

    • Logon credentials are obtained. After the administrator purchases and assigns EDS resources, you can receive logon credentials as an end user, such as the office network ID, organization ID, username, and password. The query methods of logon credentials vary based on the account type and the account activation method.

      Note

      For information about account types and their differences, see Account systems.

      • Convenience accounts

        • Administrator-activated: Administrators configure logon credentials and password reset notifications in the EDS console and deliver the logon credentials to end users offline.

        • User-activated: End users can obtain the logon credentials and password reset notifications from their emails.

      • Enterprise Active Directory (AD) accounts: Administrators deliver the logon credentials to end users offline.

    Procedure

    1. Go to the web client logon page.

    2. Select Enterprise Edition. Then, in the lower part of the page, select I have read and agree to Privacy Policy.

    3. Select a logon method.

      Password-based logon

      By default, when you enter the logon page, password-based logon is used. Otherwise, click Account Sign-in on the logon page.

      1. Enter the office network ID or organization ID, and click the icon.

        Note

        Logon with an organization ID allows access to all Alibaba Cloud Workspace resources within the current user account regardless of the office network to which each resource belongs. However, logon with an office network ID allows access only to the Alibaba Cloud Workspace resources belonging to a specific office network within the current user account. For more information, see Compare office network IDs and organization IDs.

      2. Proceed based on whether the SSO feature is enabled for the office network or organization ID.

        What is SSO?

        SSO is a secure communication technology that helps users quickly access multiple application systems. SSO implements logon based on identity federation. It allows users to access all trusted systems after the users log on to one of the systems.

        • If SSO is disabled, enter the username and your custom password, and click the icon. If you want to be automatically logged on without the need to enter the username and password in the following period of time, select Auto Sign-in.

          Note

          • The first time you log on to a client, use the initial password. Then, you are prompted to specify a new password by following the on-screen instructions. The next time you log on to the client, use the new password.

          • The initial password is valid for three days. If the initial password expires or you forget your custom password, click Forgot Password to reset the password as prompted.

          Important

          If you enter an incorrect password for 10 consecutive times, the account is locked for 20 minutes.

        • If SSO is enabled, enter the SSO username and password as prompted, and click the icon.

    4. Conditional. If your administrator has enabled MFA for your cloud computer, enter the security code that is generated by the associated virtual MFA device.

      What is MFA?

      MFA is a simple and effective authentication method designed to enhance security. After you enable MFA for office networks or organization IDs, end users must associate their accounts to virtual MFA devices the first time they log on to Alibaba Cloud Workspace terminals. Then, the next time they log on to the terminals, the system authenticates user identities based on the following factors:

      Elastic Desktop Service (EDS) supports software-based virtual MFA devices. You can install virtual MFA devices such as the Alibaba Cloud app on your mobile phone.

      For more information about MFA, see Configure MFA.

      Note

      Before you use MFA, you must associate a virtual MFA device with your account as prompted. Alibaba Cloud Workspace supports various virtual MFA applications, such as Alibaba Cloud App and Google Authenticator App, that run based on the time-based one-time password algorithm (TOTP).

    5. After you log on to the client, Alibaba Cloud Workspace services are displayed as cards or icons. Click a card or an icon to access Alibaba Cloud Workspace services.

      Note

      • If only one cloud computer exists in your account and the cloud computer is in the Running state, the cloud computer is automatically connected after you log on to the client. If you want to disable automatic connection upon logon, use one of the following methods: On the client logon page, choose More > Settings to clear the check box below the Auto-connect Sole Cloud Computer parameter. Alternatively, on the display page of cloud computers, click 个人中心图标_透明背景.png and choose Settings > General > Sign-in to clear the check box below the Auto-connect Sole Cloud Computer parameter.

      • If your cloud computer is in the Stopped state, move the pointer over the card of the cloud computer and click Start. When Running is displayed in the upper-left corner of the card, you can connect to the cloud computer.

    FAQ

    What do I do if I do not have the logon credentials required to log on to a client?

    Your administrator creates an account for you and assigns cloud resources to your account. The logon credentials are sent to the email address that is associated with your account. If you are unsure of the associated email address, contact your administrator. If you are the administrator, create an account, purchase cloud resources, and then assign the cloud resources to the account. For more information, see the Prerequisites section in this topic.

    What do I do if the initial password that is included in the logon credentials becomes invalid or if I forget the password?

    On the password logon page, click Forgot password and enter your username and email address as prompted. The system sends another initial password to the email address. Use the initial password to log on to the client and configure a custom password.

    Note

    • You can reset your password on clients only if you use a convenience account. Enterprise AD accounts are managed by enterprise AD systems. If you use an enterprise AD account and you want to reset the password, contact your administrator.

    • If an error message indicating an invalid email address appears when you reset the password, contact your administrator.

    What do I do if no cloud computer is displayed or an error message indicating that cloud computers fail to be assigned appears after I log on to my client?

    Cloud computers are assigned by administrators. If you cannot find any cloud computer, contact your administrator. For more information, see What do I do if no cloud computer is displayed on the Alibaba Cloud Workspace client of an end user?

    What do I do if the message "You cannot access the office network over the XX network" appears when I log on to the client?

    This message indicates that the connection type you selected on the Alibaba Cloud Workspace client is different from the connection method that your administrator specified for the office network. Select another connection type or contact your administrator to change the connection method.

    For information about how to resolve this issue, see FAQ about clients.

    Configure logon and preference settings

    Automatically log on to the web client

    After you enter the username and password and select Auto Sign-in, the client is automatically logged for the next 3 days upon a success logon. That is, you no longer need to enter logon credentials within the 3 days.

    If you enable Auto Sign-in, your logon credentials are remembered for a specific period of time after a successful logon. This eliminates the need to re-enter the credentials.

    1. Launch the client and select Auto Sign-in on the logon page.

      web_settings_auto_signin_on_startup.png

    2. Optional. Change the validity period for automatic logon based on your business requirements. The default validity period is 10 days. If you want to change the validity period, choose Profile > Settings > Sign-in and specify another valid period for automatic logon.

      panel_web_auto_signin_config.png

    Log out of a client

    On the cloud resource list page, use one of the following methods to log out of the client:

    • In the upper-left corner, click the 退出..png icon. In the dialog box that appears, click Sign Out.

    • Click Profile, and then click Sign Out. In the dialog box that appears, click Sign Out.

    • In the client window, click the close button.

    Change the logon password

    Only the passwords of convenience accounts can be changed on the client. If you use an enterprise Active Directory (AD) account, you can change the password the first time you log on to the client or when the password expires. In other cases, contact the administrator to change the password.

    Password forgotten

    1. On the page for entering the username and password, click Forgot password.

    2. In the Reset Password dialog box, enter the username and the email address, and click Confirm.

      If the entered information is authenticated, a new initial password is sent to the email address.

    Password remembered

    1. Click Profile, and then click your username.

    2. In the Account Summary window, click Change next to Password.

    3. In the Change Password dialog box, enter the original password and the new password. Then, click Confirm Submit.

      Note

      • The password must be at least 10 characters in length and contain at least three types of the following characters: uppercase letters, lowercase letters, digits, and special characters. The new password cannot be the same as the original password.

      • We recommend that you do not copy and paste the new password in the confirmation field.

    Connect to cloud resources

    After you log on to the client, cloud resources, such as cloud computers, that your administrator assigns to you are displayed.

    On the cloud resource list, click the connect icon on a cloud resource card to use the resource.

    1.png

    Automatically connect to a cloud computer

    If you have only one cloud computer, you can configure automatic connection upon a successful logon.

    1. You can configure automatic connections before or after logon:

      • Before logon: In the lower part of the logon page, choose More > Settings.

      • After logon: In the upper-right corner of cloud resource page, choose Profile > Settings

    2. In the Auto-connect Sole Cloud Computer section on the Sign-in tab, select If only one cloud computer is assigned to this account, then the cloud computer will be connected automatically upon signing in.

    Use the virtual keyboard

    The web client does not adapt to small screens. To ensure user experience, we recommend that you do not use the web client on mobile devices.

    When you use the web client to connect to your cloud computer by using a mobile device, you can click DesktopAssistant and then Open Virtual Keyboard.

    Configure query and other settings

    View information about an account

    1. After you log on to the client, click Profile in the upper-right corner, and then click your username.

    2. In the Account Summary window, you can view your account information.

    View messages

    After you log on to the client, click Messages in the upper-right corner. The messages are categorized into the following types:

    • Management messages: messages about the operations performed by your administrator on the cloud resources in your account. Examples: messages about configuring scheduled tasks, assigning cloud resources, modifying resource usage policies, changing specifications, reclaiming assigned resources, and execution results.

    • System messages: system messages related to image updates, update execution, and execution results.

    • Collaboration messages: reminders of collaboration results when the current account initiates or receives remote assistance requests.

    You can click in the lower part of the message panel to delete multiple messages at the same time.

    Configure a preferred display language

    You can configure the display language of the web client. Supported languages: Simplified Chinese, English, and Japanese.

    1. Access Settings based on your logon status:

      • Before logon: In the lower part of the logon page, choose More > Settings.

      • After logon: In the upper-right corner of the logon page, choose Profile > Settings.

    2. On the Settings tab, select a language in the Preferred Language section.

      Note

      This language setting applies to both the client GUI and the DesktopAssistant menu.

    Configure a preferred method to launch cloud computers or cloud applications

    1. Access Settings based on your logon status:

      • Before logon: In the lower part of the logon page, choose More > Settings.

      • After logon: In the upper-right corner of the logon page, choose Profile > Settings.

    2. In the Open Cloud Computers/Cloud App section on the Settings tab, select your preferred method.

      • Use Web Client: You can directly launch cloud computers or cloud applications from the web client.

      • Use Software Client: You can directly launch cloud computers or cloud applications from the Windows client or macOS client for better user experience.

    Suggestions and feedback

    1. After you log on to the client, choose Profile > Feedback in the upper-right corner.

    2. In the Feedback window, enter your suggestions or feedback and click Submit.