Alibaba Cloud will make every effort to provide suggestions on installing, configuring, and troubleshooting the third-party software listed below on Alibaba Cloud ECS and operating system to ensure that the software runs normally.
- OpenVPN, VNCServer, SSH, SFTP, FTP, and Windows route and remote access
- Web server
Apache, IIS, and Nginx
- Database
MySQL and Microsoft SQL Server
- System firewall
Linux iptables and Windows Firewall
The suggestions on the third-party software provided by Alibaba Cloud's after-sales team are intended only for experienced system administrators or other related IT personnel. Alibaba Cloud is not responsible for installing and debugging the third-party software and implementing the suggestions. If you have questions not listed in the appendix, you can go to Alibaba Cloud's O&M service store to purchase third-party services or go to Alibaba Cloud's official forum for help. Alibaba Cloud provides discounts for third-party services until March 31, 2015. For other discounts, see the notices released in Alibaba Cloud's image, tool and O&M service stores
With its business development, Alibaba Cloud will offer more refined and deeper service level classification and provide more comprehensive and professional after-sales support. Thanks for your support.
Appendix: Range of Service for Third-Party Software FAQs
Third-Party Software |
Supported Question |
Not Supported Question |
|---|---|---|
OpenVPN |
Why does proxy surfing fail after I installed OpenVPN? |
Can I interconnect multiple OpenVPNs? |
VNCServer |
Why does VNCServer fail to be installed? |
How does VNCServer support the simultaneous login by multiple users? |
SSH |
Why does the SSH server fail to be started? |
How can I speed up file transfer over SSH? |
SFTP |
Why does SFTP fail to be started? |
How can I limit the speed of transmission over SFTP? |
FTP |
How can I configure FTP to support login using my system account? |
How can I manage accounts through FTP using MySQL? |
Windows routes and remote access |
Why can't I access the Internet after service activation? |
VPN certificate replacement service |
Apache |
How can I configure Apache log polling? |
How can I optimize the configuration of Apache? |
IIS |
Why do I receive access error 403 after starting IIS? |
How does IIS compile pseudo-static rules? |
Nginx |
How can I configure Nginx domain name binding? |
How can I debug the Nginx plugin? |
MySQL and Microsoft SQL Server |
MySQL listens to only Intranet port. |
How to optimize SQL statements of MySQL? |
Linux iptables and Windows Firewall |
What is the syntax for iptables basic policy? |
How to develop an automatic detection and defense tool based on iptables? |