All Products
Search
Document Center

User Center:Manage and use coupons

Last Updated:Nov 23, 2023

This topic describes how to manage and use coupons.

How do I query my coupons?

Log on to the Alibaba Cloud Management Console, move the pointer over Expenses in the upper part of the page, and select User Center. In the left-side navigation pane, click Coupons. You can view the information about your valid coupons, such as the coupon ID, nominal value, balance, applicable services, applicable scope, status, order type, and validity period. You can also query your coupons based on the time when the coupon is valid or coupon status, including Valid, Exhausted, Expired, and Void.

How do I use coupons?

On the order confirmation page, the system displays applicable coupons based on the information about the order, such as the service for which the order is submitted, payment type, and order amount. Only applicable coupons can be selected from the coupons drop-down list to pay for the order.

image.png

When you confirm orders for the services that are added to the shopping cart, you can specify whether to use coupons when you pay for the orders. Only one coupon can be used for each order. If you have multiple available coupons, you can use the other coupons for orders that you submit for other services.

image.png

Coupons are classified into the following types:

  • Coupon for a single order: You can use one coupon to deduct the order amount based on the nominal value of the coupon when you confirm the order. If the coupon has a balance after it is used to deduct the order amount, you can use the coupon to deduct the amount of other orders.

  • Money-off coupon for a single order: If the amount of an order reaches the threshold for using a money-off coupon, you can use the money-off coupon to deduct the order amount when you confirm the order.

  • Discount coupon: When you confirm an order, you can use a discount coupon to deduct the order amount based on the discount amount of the coupon. The order amount that can be deducted by using a discount coupon cannot exceed the maximum discount amount of the coupon.

Applicable services

From June 8, 2023, regular coupons are not applicable to the following services: Voice Messaging Service (VMS), Short Message Service (SMS), and Message Service (MNS).

How many coupons can I have?

Each user can possess up to 50 coupons. If the number of your coupons reaches 50, you cannot receive more coupons until at least one of your coupons expires or is used.