If an SSL certificate application fails the review, you can troubleshoot the issue by referring to this topic. After the issue is resolved, resubmit a certificate application.
The time that is required to issue a certificate varies based on the certificate authority (CA). If your certificate remains in reviewing after the certificate application is submitted for a long period of time, refer to What do I do if my certificate remains in the Validating Application state after the certificate application is submitted for a long period of time?
Phone number of your company is not or improperly specified
If you do not specify the phone number of your company when you apply for an organization validated (OV) or extended validation (EV) certificate, the review fails.
Cause | Solution |
When you apply for an OV or EV certificate, the phone number of your company is not specified or the specified phone number is invalid. | Specify the correct and valid phone number of your company to ensure that the CA can contact you by using the phone number. |
Other FAQ
Issue | Cause | Solution |
The certificate signing request (CSR) file is used for another order. | When you place a new order, a CSR file that has been used for another order is specified. The system forbids the reuse of a CSR file to ensure the security of certificate keys. | Generate a new CSR file for a new order. This ensures that each certificate has a unique key pair. |
The domain name that is bound to the certificate is specified in an invalid format. | A domain name can contain only letters, digits, and hyphens (-). A domain name can be up to 64 characters in length. | Check the domain name in the CSR file and the order. Make sure that you use a valid domain name. |
The primary domain name is empty. | When you create a CSR file, the value that you specify for the Common Name field is invalid. Note The value of the Common Name field must be one of the domain names that you bind to the certificate. | Use a system-generated CSR file. For more information, see The primary domain name cannot be empty. |