This topic describes the causes of overdue payments and suspension policies for Classic Load Balancer (CLB) instances. This topic also describes how to view overdue payments and renew an expired CLB instance.
Overdue payments
Payment status | Resource status | Solution |
Nearly due | The system calculates the average bill amount of the last 24 hours and checks whether the account balance can cover the estimated bill amount for the next three billing cycles. If the account balance is insufficient to cover the estimated bill amount for the next three billing cycles, the system sends notifications by text message and email. Warning You are notified if your service is about to be suspended due to an overdue payment. To ensure service continuity, renew your service at the earliest opportunity. | After you top up the account balance, your service is resumed. |
Overdue | If your Alibaba Cloud account has an overdue payment, all pay-as-you-go instances within your account are affected.
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Fifteen days after a CLB instance is suspended due to an overdue payment, the CLB instance is released. You are notified one day before the instance is released. The configurations and data of the instance are deleted and cannot be recovered. | In this case, you cannot restore the configuration or data. |
View amount due
Log on to the Expenses and Costs console.
On the Account Overview page, view overdue payments.
Expired CLB instances
CLB instances that have overdue payments are moved to the Expired Instances list.
Background information
If a payment becomes overdue, the CLB instance continues to provide services within the following 15 days.
When the payment remains overdue for 15 days, the CLB instance is suspended and moved to the Expired Instances list.
If you top up your account and complete the overdue payment within 15 days after the CLB instance is suspended, the CLB instance is removed from the Expired Instances page and listed on the Instances page.
If you do not complete the overdue payment 15 days after the CLB instance is suspended, the CLB instance is released.
Renew an expired CLB instance
Log on to the CLB console.
In the left-side navigation pane, choose Expired Instances.
View the details of CLB instances that have overdue payments.
Find the CLB instance that you want to renew and click Renew in the Actions column. After the CLB instance is renewed, it is removed from the Expired Instances page and listed on the Instances page.