ApsaraVideo Live:Troubleshooting

Usage notes

• Stream ingest and streaming quality checks support ingest URLs that use the RTMP and ARTC protocols, and streaming URLs that use the RTMP, FLV, HLS, and ARTC protocols. Streaming URLs that use the SRT protocol are not supported.

• Stream stuttering and interruption checks support streaming URLs that use the RTMP, FLV, and HLS protocols.

• The troubleshooting tool is in private preview. The diagnosis results are for reference only.

Prerequisites

You have generated an ingest URL or a streaming URL. For more information, see Generate ingest and streaming URLs.

Stream ingest/streaming quality checks

1. Log on to the ApsaraVideo Live console.

2. In the navigation pane on the left, choose Toolbox > Troubleshooting.

3. On the Stream Ingest/Streaming Quality Check page, enter the streaming URL that you want to check and click Check.

4. After the check is complete, the results are displayed. You can resolve any detected exceptions by following the provided suggestions. The following table describes the check items.

   Item	Detection Parameters	Description
   Domain name check	Domain Name Status	Checks the configuration status of the domain name.
   	Domain Name Type	Checks whether the domain name is an ingest domain or a streaming domain.
   	CNAME Status	Checks whether a CNAME record is configured for the domain name.
   URL check	AppName	Checks the AppName (application) in the streaming URL.
   	StreamName	Checks the StreamName (stream) in the streaming URL.
   	Authentication configuration	Checks whether URL signing is enabled or disabled.
   	Authentication Status	Checks whether URL signing succeeded or failed. If URL signing failed, the cause is provided.
   Stream ingest check Note This check item appears only if the domain name is an ingest domain.	Associated Streaming Domain	Checks whether the ingest domain is associated with a streaming domain.
   	Stream Ingest Status	Checks whether an active stream is available.
   	HTTPS Certificate Note This parameter appears only if the streaming URL uses the ARTC or HTTPS protocol.	Checks the configuration status of the HTTPS certificate for the ingest domain.
   	Ultra-Low Latency Stream Ingest Toggle Note This parameter appears only if the streaming URL uses the ARTC protocol.	Checks whether RTS-based stream ingest is enabled or disabled for the ingest domain.
   	Quota	Checks the number of used source streams and transcoded streams, and the upper limits for each.
   Playback check Note This check item appears only if the domain name is a streaming domain.	Associated Ingest Domain	Checks whether the streaming domain is associated with an ingest domain.
   	Stream Ingest Status	Checks whether an active stream is available.
   	HTTPS Certificate Note This parameter appears only if the streaming URL uses the ARTC or HTTPS protocol.	Checks the configuration status of the HTTPS certificate for the streaming domain.
   	Ultra-Low Latency Live Streaming toggle Note This parameter appears only if the streaming URL uses the ARTC protocol.	Checks whether RTS is enabled or disabled for the streaming domain.
   	Auto Transcoding for HTML5 Playback Note This parameter appears only if the streaming URL uses the ARTC protocol.	Checks whether auto transcoding for HTML5 playback is enabled or disabled.
   	Quota	Checks the number of used source streams and transcoded streams, and the upper limits for each.

   Note

   If the diagnosis results do not help you resolve the issue, we recommend that you submit a ticket to contact Alibaba Cloud technical support. For more information, see Contact us.

Stream stuttering/interruption checks

1. Log on to the ApsaraVideo Live console.

2. In the navigation pane on the left, choose Toolbox.

3. On the Stream Stuttering and Interruption Check page, enter the streaming URL that you want to check and click Check.

4. After the check is complete, the results are displayed. You can resolve any detected exceptions by following the provided suggestions. The following table describes the check items.