ApsaraVideo Live:Troubleshooting

Usage notes

• For stream ingest/streaming quality checks, the troubleshooting tool supports ingest URLs over the Real-Time Messaging Protocol (RTMP) and Alibaba Real-Time Communication (ARTC) protocols and streaming URLs over the RTMP, Flash Video (FLV), HTTP Live Streaming (HLS), and ARTC protocols. URLs over the Secure Reliable Transport (SRT) protocol are not supported.

• For stream stuttering/interruption checks, the troubleshooting tool supports URLs over the RTMP, FLV, and HLS protocols.

• The troubleshooting tool is in private preview. The diagnosis results are for reference only.

Prerequisites

An ingest URL or a streaming URL is manually constructed or is generated by using the URL generator of the ApsaraVideo Live console. For more information, see Generate ingest and streaming URLs.

Stream ingest/streaming quality checks

Procedure

1. Log on to the ApsaraVideo Live console.

2. In the left-side navigation pane, choose Toolbox > Troubleshooting.

3. On the Stream Ingest/Streaming Quality Check tab, enter the URL that you want to check and click Check.

4. After the check is complete, the results are generated. You can resolve the detected exceptions by referring to the provided suggestions. The following table describes the check items.

   Item	Parameter	Description
   Domain name check	Domain Name Status	Checks the configuration status of the domain name.
   	Domain Name Type	Checks whether the domain name is an ingest domain or a streaming domain.
   	CNAME Status	Checks whether a CNAME record is configured for the domain name.
   URL check	AppName	Checks the application name in the URL.
   	StreamName	Checks the stream name in the URL.
   	URL Signing	Checks whether URL signing is enabled.
   	Authentication Status	Checks whether URL signing is successful. If URL signing fails, the reason for failure is provided.
   Stream ingest check Note This check item is available only if the domain name is an ingest domain.	Associated Streaming Domain	Checks whether the ingest domain is associated with a streaming domain.
   	Stream Ingest Status	Checks whether an active stream is available.
   	HTTPS Certificate Note This parameter is available only if the URL uses the ARTC or HTTPS protocol.	Checks the configuration status of the HTTPS certificate for the ingest domain.
   	RTS-based Stream Ingest Note This parameter is available only if the URL uses the ARTC protocol.	Checks whether RTS-based stream ingest is enabled for the ingest domain.
   	Quota	Checks the numbers of used source streams and transcoded streams and the upper limits of source streams and transcoded streams.
   Playback check Note This check item is available only if the domain name is a streaming domain.	Associated Ingest Domain	Checks whether the streaming domain is associated with an ingest domain.
   	Stream Ingest Status	Checks whether an active stream is available.
   	HTTPS Certificate Note This parameter is available only if the URL uses the ARTC or HTTPS protocol.	Checks the configuration status of the HTTPS certificate for the streaming domain.
   	RTS Note This parameter is available only if the URL uses the ARTC protocol.	Checks whether RTS is enabled for the streaming domain.
   	Auto Transcoding for HTML5 Playback Note This parameter is available only if the URL uses the ARTC protocol.	Checks whether the feature of auto transcoding for HTML5 playback is enabled.
   	Quota	Checks the numbers of used source streams and transcoded streams and the upper limits of source streams and transcoded streams.

   Note

   If the diagnosis results cannot help you resolve the issue, we recommend that you submit a ticket to contact Alibaba Cloud technical support. For more information, see Contact us.

Stream stuttering/interruption checks

Procedure

1. Log on to the ApsaraVideo Live console.

2. In the left-side navigation pane, choose Toolbox > Troubleshooting.

3. On the Stream Stuttering/Interruption Check tab, enter the URL that you want to check and click Check.

4. After the check is complete, the results are generated. You can resolve the detected exceptions by referring to the provided suggestions. The following table describes the check items.