The Layer 2 connectivity service enables secure, stable, and reliable connectivity between a data center and Alibaba Cloud or point-to-point connectivity. This topic describes how to use the Layer 2 connectivity service.
Process
Submission of an intention order
You submit a business intention order that contains the endpoint, bandwidth, and other information to Alibaba Cloud for a resource survey.
Request acceptance
Alibaba Cloud contacts you for more information. In most cases, Alibaba Cloud notifies you within five business days whether Alibaba Cloud accepts your business request and negotiates with you on the delivery deadline. In most cases, service delivery takes 30 business days. In special cases, Alibaba Cloud will negotiate with you.
Resource survey
Alibaba Cloud submits a ticket about a resource survey to multiple carriers and selects a qualified carrier to complete resource delivery.
Service purchase
After Alibaba Cloud confirms that the carrier has the required resources and can complete resource delivery, you will receive a purchase link and are required to purchase the service.
You must commit to a service period of at least one calendar year. The monthly, quarterly, half-yearly, and yearly payment cycles are also acceptable.
Construction and delivery
Alibaba Cloud collaborates with the carrier to deliver the service for you.
If the delivery cannot be completed as committed, Alibaba Cloud issues a full refund.
Service management
The billing cycle starts after the service is delivered.
You can continuously manage the service by using the Edge Network Acceleration (ENA) console. Alibaba Cloud also provides a dedicated after-sales team to provide support for your service.
Limits
Minimum service period
The Layer 2 connectivity service that you purchased in this activity involves on-site content delivery. The minimum service period is one calendar year (12 months). After the minimum service period expires, you can notify Alibaba Cloud in writing 30 days in advance to cancel the service.
Disclaimer
You need to negotiate with property companies about matters such as incoming lines, jumpers, and charges. If the Alibaba Cloud service that you purchased fails to be activated, is interrupted, is not properly maintained, or is not recovered in a timely manner due to the preceding reasons, Alibaba Cloud shall not be held liable for any consequences that you may suffer.
If the service fails to be delivered due to carrier reasons, you can contact Alibaba Cloud for a refund. However, Alibaba Cloud shall not be held liable for any consequences that you may suffer.
Methods for delivering access lines
The methods for delivering access lines include but are not limited to Multi-Service Transport Platform (MSTP), IP Radio Access Network (IPRAN), and Packet Transport Network (PTN). The actual delivery method from the carrier shall prevail. If you have custom requirements, submit them to Alibaba Cloud at the phase of submitting an intention order or at the request acceptance phase.