Cloud Phone:FAQ about cloud phones

How do I query the billing information of a cloud phone?

You can perform the following steps to view the billing information of a cloud phone:

1. Log on to the Expenses and Costs console.

2. In the left-side navigation pane, choose Bills > Bill Details.

3. On the page that appears, click the Billing Details tab, specify the filter conditions, and then click Search.

   You can configure the Statistic Item and Statistic Period parameters to specify an aggregation dimension and a statistical period. The results that meet the filter conditions are displayed in the list.

Why am I still charged for my cloud phone after I release the cloud phone?

You can go to the Bill Details page of the Expenses console to check whether dependent resources still exist.

• Log on to the NAT Gateway console to check whether the NAT network resources are released.

• Log on to the EIP console to check whether the configured elastic IP address (EIP) exists.

• Go to the Internet Shared Bandwidth page to check whether the corresponding Internet shared bandwidth instance is being charged.

How do I calculate the costs of connecting cloud phones?

You do not need to calculate the costs of connecting cloud phones because you are not charged for protocol-based traffic.

Why am I unable to access the Internet from a cloud phone?

You must check the network type of the instance group to which your cloud phone belongs before you troubleshoot the issue.

1. Log on to the Cloud Phone console.

2. In the left-side navigation pane, click Instance Group.

3. On the Instance Group page, find the instance group to which your cloud phone belongs and click the value in the Network column.

4. On the Network page, check the value of the Network Type parameter and troubleshoot the issue by using one of the following methods:

   Shared network

   By default, the Internet access feature is enabled for cloud phones that belong to instance groups that use a shared network.

   VPC

   For instance groups that reside in virtual private clouds (VPCs), select one of the following methods to enable the Internet access feature:

   • Use the Enable Now button

     1. Log on to the Cloud Phone console.

     2. In the left-side navigation pane, click Network.

     3. In the upper-left corner of the Network page, select the region where the cloud phone for which you want to enable the Internet access feature resides.

     4. Find the network that you want to manage and click Enable Internet Access in the Actions column.

     5. In the Enable Internet Access message, click Enable Now.

        Important

        After you enable the Internet access feature, the system automatically purchases pay-as-you-go NAT gateways and EIPs. For information about the pricing of NAT gateways and EIPs, see Billing of Internet NAT gateways and Billing overview.

        In the Enable Internet Access message, you can view the progress of enabling the Internet access feature.

   • Manually enable the Internet access feature

     For more information, see How cloud phones access the Internet.

Do cloud phones support network proxies or VPNs?

Yes, cloud phones support network proxies or VPNs. You can configure a network proxy or a VPN on a cloud phone. You can also configure network proxies or VPNs for multiple cloud phones at the same time in the VPC console.

Do cloud phones support independent IP addresses?

• If you only need to configure independent IP addresses for a few cloud phones, you can combine NAT Gateway and Elastic IP Address (EIP). For more information, see How cloud phones access the Internet.

• If you want to configure independent IP addresses for multiple cloud phones, implement an automated process. The process automatically adds Source Network Address Translation (SNAT) entries that allow you to bind EIPs to cloud phones when you create the cloud phones. This way, each cloud phone has an independent network egress. You can submit a ticket to contact Alibaba Cloud technical support.

Why am I unable to create a NAT gateway for the vSwitch in Zone B where my cloud phone resides?

The inventory of NAT gateways in Zone B is insufficient. In this case, you must create a vSwitch and a NAT gateway in a different zone, such as Zone G, Zone H, Zone I, Zone J, or Zone K. To ensure that the cloud phone can access the Internet, the cloud phone and the corresponding NAT gateway must reside in the same VPC, and the corresponding SNAT entry must be VPC-specific. The vSwitches of the cloud phone and the NAT gateway can be different.

How do I configure the security group for the eth1 ENI of my cloud phone?

To do so, perform the following steps:

1. Obtain the EIP of your cloud phone.

   1. Log on to the Cloud Phone console.

   2. In the left-side navigation pane, click Instance.

   3. On the Instance page, find your cloud phone and copy the value in the Private IP Address column.

      

2. Find the elastic network interface (ENI) of your cloud phone by using the private IP address.

   1. Log on to the Elastic Compute Service (ECS) console.

   2. In the left-side navigation pane, choose Network & Security > Elastic Network Interfaces.

   3. On the Elastic Network Interfaces page, paste the private IP address of your cloud phone in the search box and press Enter.

   4. In the Security Group column, click the security group ID and modify the security group settings based on your business requirements.

      

Why am I unable to ping the internal IP address of my cloud phone from an ECS instance?

To ping the internal IP address of a cloud phone from an ECS instance, make sure that the instance and the ENI used by the cloud phone reside in the same VPC. Then, add the following inbound rule to the security group:

• Protocol Type: ICMP.

• Authorization Object: the private IP address of the ECS instance.

Why is the most recently purchased cloud phone not displayed in the Cloud Phone console?

The reason may be that the console you are using does not match the cloud phone version.

• If you use cloud phones whose IDs are prefixed with acp- (new version), visit Alibaba Cloud Workspace Cloud Phone (New).

• If you use cloud phones whose IDs are prefixed with cp- (previous version), visit Elastic Cloud Phone (ECP).

Why am I unable to delete a cloud phone?

Before you delete a cloud phone, check the billing method of the cloud phone.

• You can delete only pay-as-you-go cloud phones at any time.

• You can delete subscription cloud phones only after the cloud phones expire. If the subscription cloud phones are not deleted after the cloud phones expire, go to the Expenses and Costs console to unsubscribe from the cloud phones.

Can I create and use custom images?

Yes, you can create and use custom images. For more information, see Manage images.

How do I modify the GPS settings of my cloud phone?

Run the setprop persist.location.data command to modify the GPS settings of your cloud phone.

Can I use a cloud phone as an Android Pad?

Yes, you can use a cloud phone as an Android Pad. You can modify the policy of the cloud phone and adjust the resolution of the cloud phone to match the resolution of an Android Pad. For more information, see Manage policies.

Do cloud phones support clipboard and camera features?

Yes, cloud phones support the clipboard and camera features. You can create policies to enable or disable the features. For more information, see Manage policies.

How do I configure an ADB key pair for a cloud phone?

• For more information about how to manage ADB keys and how to use adbkey files, see Manage key pairs.

• For more information about how to connect to a cloud phone by using ADB, see Connect to cloud phones by using ADB.

What do I do if the "failed to authenticate" error message appears when I try to establish an ADB-based connection with a cloud phone?

The error message indicates that you must configure an ADB key. For more information, see Manage key pairs.

How do I perform the remount operation?

To do so, perform the following steps:

1. Connect your cloud phone by using ADB. For more information, see Connect to cloud phones by using ADB.

2. Run the following command to disable selinux:

   setenforce 0

3. Run the following command to perform the remount operation:

   remount

Do cloud phones support Google Play (GMS)?

By default, cloud phones support GMS.

Do cloud phones support SDKs or WebSDKs for resource management?

Yes, cloud phones support SDKs or WebSDKs for resource management. For more information, see Web SDK.

Can I control a cloud phone, such as by clicking on the screen, swiping the screen, or taking screenshots, by using a program?

Yes, you can control a cloud phone by using the Web SDK. For more information, see Web SDK.