This topic describes the common causes for failures to access a website by using its domain name and shows you how to resolve these issues.

Failed to access a website because the domain name has expired

  • Cause: The domain name has expired, and the Domain Name System (DNS) records of the domain name are disabled. As a result, the website to which the domain name points cannot be accessed.
  • Solution: Check the validity period of the domain name on the WHOIS page. If the domain name has expired, renew it. For more information, see Renew domain names. After the domain name is renewed, the resolution service will be resumed for the domain name within 24 to 48 hours.

Failed to access a website because the domain name has expired and requires renewal

  • Cause 1: The domain name has expired and has not been renewed.

    Solution: Log on to the Domains console by using the Alibaba Cloud account to which the domain name belongs, and renew the domain name. For more information, see Renew domain names.

  • Cause 2: The domain name has been renewed after it expired, but the local DNS cache has not been refreshed. As a result, the domain name resolution is not working.

    Solution: Clear the browser cache or use another browser.