Self-service diagnostics for SSL-VPN connections - VPN Gateway

VPN Gateway allows you to view the logs of SSL-VPN connections. After VPN Gateway is integrated with Network Intelligence Service (NIS), you can use features such as VPN gateway diagnostics and reachability analyzer. If you encounter issues such as connection exceptions or traffic exceptions when you use SSL-VPN connections, you can use the diagnostics features and references described in this topic to troubleshoot the issues.

Diagnostics features and references

The following table describes the diagnostics features and references that are applicable to different SSL-VPN connection issues.

Issue	Diagnostics feature and references
SSL-VPN connection exceptions	Recommended feature: VPN gateway diagnostics You can use the VPN gateway diagnostics feature to troubleshoot issues that you encounter when you use VPN gateways. The system provides solutions based on the detected exceptions. References: Troubleshoot SSL-VPN connection issues This topic describes common SSL-VPN connection issues and how to troubleshoot these issues. You can check the logs of SSL-VPN clients or the logs of SSL-VPN connections in the VPN Gateway console to troubleshoot SSL-VPN connection issues. You can also troubleshoot the issues on your own by referring to the Common SSL-VPN connection issues and troubleshooting section. References: FAQ about SSL-VPN connections This topic describes the common negotiation issues and connectivity issues of SSL-VPN connections and provides solutions.
Data transfer exceptions in normal SSL-VPN connections	Recommended feature: reachability analyzer You can use the reachability analyzer feature to check the network connectivity of SSL-VPN connections. This feature can be used to troubleshoot issues related to traffic forwarding. References: FAQ about SSL-VPN connections This topic describes the common negotiation issues and connectivity issues of SSL-VPN connections and provides solutions.
Abnormal status of VPN gateways	Feature: VPN gateway diagnostics
Billing issues	References: Billing overview
Insufficient resource quotas	References: SSL-VPN quotas
Other issues	Feature: VPN gateway diagnostics

Self-service diagnostics methods

Troubleshooting page

You can troubleshoot SSL-VPN connection issues on the Troubleshooting page in the Virtual Private Cloud (VPC) console.

Log on to the VPC console.
In the left-side navigation pane, click Troubleshooting.
On the Troubleshooting page, click the VPN Gateway tab.
Select an issue to view the possible causes and suggestions related to the issue. You can also troubleshoot the issue.
For more information about the VPN gateway diagnostics and reachability analyzer features, see Diagnose a VPN gateway and Use the reachability analyzer feature.

Other methods

You can also use the VPN gateway diagnostics and reachability analyzer features by using one of the following methods:

Method 1: Use the features on the VPN Gateways page

Log on to the VPN Gateway console. On the VPN Gateways page, find the VPN gateway that you want to manage and click Diagnose in the Diagnose column. Then, select a feature that you want to use. You can select the VPN gateway diagnostics or reachability analyzer feature.

Method 2: Use the features on the VPN gateway details page

Log on to the VPN Gateway console.
On the VPN Gateways page, find the VPN gateway that you want to manage and click its ID.
On the VPN gateway details page, click the Diagnose tab and select a feature that you want to use. You can use the VPN gateway diagnostics or reachability analyzer feature.

Method 3: Use the features in the NIS console

For more information, see Work with instance diagnostics and Work with the reachability analyzer.