Invalid Address Description
Invalid addresses are classified into global invalid addresses and personal-level invalid addresses. If the recipient returns multiple invalid address semantic rejection messages, the corresponding receiving address will be automatically added to the global invalid address library. The recipient will enter your personal-level invalid address library whenever there is a delivery that is rejected due to invalid address semantics. Personal-level invalid address libraries are isolated among different users, while global invalid address libraries are globally shared.
Currently, Direct Mail allows users to manage personal-level invalid address libraries by themselves. You can enter addresses to the invalid address library, remove addresses from the invalid address library, and set the effective range on the Invalid Address page in the console.
The operation of an invalid address library at the personal level takes effect only for the current user.
If the receiving address you want to deliver is in an invalid address library, an error will be reported during delivery. For such an error, you can find it in the sending details.
How to Manage Invalid Personal Address Libraries
The personal-level invalid address library includes invalid addresses manually entered by the user and determined by the system (because the recipient returns multiple invalid address semantic rejection letters). Mail sent to invalid addresses will not be actually delivered, and the address determined by the system missed in the last year will be automatically cleared.
Invalid Address
1. On the Invalid Address page, click Enter Address.
2. Enter an email address or domain name and click OK.
Set Effective Range
1. On the Invalid Address page, click Set Effective Range.
2. You can select based on the scenario. Note that the setting takes effect only for the sender address of the trigger class, and the marketing class address only supports "simultaneous application of personal-level invalid address library and global invalid address library".
Remove an invalid address
1. On the Invalid Address page, select the address that you want to remove and click Remove.
2. If you want to remove multiple addresses at a time, select the corresponding addresses and click Remove All.
Query invalid addresses
1. On the Invalid Address page, you can select the input time or the range of the last hit time, enter a complete email address or domain name, and then click Search.
How do I query delivery failures caused by invalid address library filtering?
1. View the delivery status and details on the right side of the Sending Details page.
2. The delivery status is classified as invalid address, and the details include specific error description and error cause. The error description tells you the level at which the invalid address library was hit and the corresponding suggestion.
Summary of billing, quota, and invalid address rate calculation for existing accounts and new accounts. (The logic of existing accounts will be unified with that of new accounts.
Stock account number (account number before 0: 00 on April 15, 2024) | New account | |
Whether the hit global invalid address database is billed and the quota is billed. | 1. Group sending scenario (sending emails to multiple people at a time or sending in the Console) : Yes 2. Single-send scenario: No | Yes |
Whether the hit account-level invalid address library is billed and billed | Yes | Yes |
Whether the invalid address rate is calculated by hitting the global invalid address library. | 1. Group sending scenario (sending emails to multiple people at a time or sending in the Console) : Yes 2. Single-send scenario: No | Yes |
Whether the invalid address rate is calculated for hitting the account-level invalid address library | No | No |
Default level and user modification configuration items effective scope description
By default: The trigger address remains global, and the marketing address remains global + account level.
configuration items modified by users: only the level of the trigger address can be adjusted, and the marketing address always remains at the global + account level.
Trigger Address | Marketing Address | |
Default | Global | Global + account level |
User is changed to Global | Global | Global + account level |
Change the user to the account level | Account level | Global + account level |
User is changed to global + account level | Global + account level | Global + account level |
User closed | Off | Global + account level |