Chat App Message Service supports two billing methods: resource plan subscription and pay-as-you-go.
Resource plan subscription
You can use Chat App Message Service to send messages only after you purchase a resource plan. We recommend that you purchase a resource plan based on your business requirements.
If you have purchased a resource plan, the points in the resource plan are first deducted when you use Chat App Message Service. You need to purchase another resource plan after the resource plan is used up. If you want Chat App Message Service to be billed on a pay-as-you-go basis, contact your account manager.
You cannot use resource plans within your account if your account has overdue payments. You cannot unsubscribe from remaining points or extend the subscription duration of remaining points in a resource plan.
The subscription duration of a resource plan is 12 months. The resource plan becomes invalid after this duration elapses. If a resource plan still has remaining points after the subscription duration of the resource plan elapses, the remaining points can no longer be used.
Fees of Chat App Message Service
Chat App is charged at the same price regardless of countries or regions. During the service promotion period, 50 points are deducted for each conversation. After May 30, 2025 at which the service promotion period ends, 400 points are deducted for each conversation.
WhatsApp message fees
The number of points deducted for a message varies based on countries or regions and message types. The following table lists the details. In the following table, one point equals USD 0.0001.
For more information about the fees of WhatsApp conversations in different countries and regions, see Fees of WhatsApp conversations in different countries and regions.
Countries or regions where messages are received | Message type | |||
Marketing message (points per conversation) | Utility message (points per conversation) | Authentication message (points per conversation) | Service conversation message (points per conversation) | |
Argentina | 618 | 340 | 367 | 316 |
Brazil | 625 | 80 | 315 | 300 |
Chile | 889 | 200 | 527 | 454 |
Colombia | 125 | 2 | 77 | 60 |
Egypt | 1,073 | 52 | 618 | 644 |
France | 1,432 | 300 | 691 | 859 |
Germany | 1,365 | 550 | 768 | 819 |
India | 99 | 14 | 14 | 40 |
Indonesia | 411 | 200 | 300 | 190 |
Israel | 353 | 53 | 169 | 180 |
Italy | 691 | 300 | 378 | 386 |
Malaysia | 860 | 140 | 180 | 220 |
Mexico | 436 | 100 | 239 | 105 |
Netherlands | 1,597 | 500 | 720 | 891 |
Nigeria | 516 | 67 | 287 | 310 |
Pakistan | 473 | 54 | 228 | 142 |
Peru | 703 | 200 | 377 | 179 |
Russia | 802 | 400 | 429 | 398 |
Saudi Arabia | 406 | 115 | 226 | 195 |
South Africa | 379 | 76 | 180 | 168 |
Spain | 615 | 200 | 342 | 369 |
Türkiye | 109 | 53 | 83 | 30 |
UAE | 340 | 157 | 178 | 190 |
UK | 705 | 220 | 358 | 388 |
North America | 250 | 40 | 135 | 88 |
Other countries or regions in Africa | 225 | 61 | 144 | 363 |
Other countries or regions in the Asia-Pacific | 732 | 157 | 425 | 224 |
Other countries or regions in Central Europe and Eastern Europe | 860 | 353 | 557 | 250 |
Other countries or regions in Latin America | 740 | 113 | 445 | 423 |
Other countries or regions in the Middle East | 341 | 157 | 178 | 218 |
Other countries or regions in Western Europe | 592 | 300 | 378 | 397 |
Countries or regions except for the preceding countries or regions | 604 | 77 | 304 | 145 |
Countries or regions where messages are received | Message type |
Authentication message - international authentication (points per conversation) | |
India | 280 |
Indonesia | 1,360 |
Pay-as-you-go
By default, Chat App Message Service supports resource plan subscription. If you want Chat App Message Service to be billed on a pay-as-you-go basis, contact your account manager.
Viber message fees
Viber messages support only the pay-as-you-go billing method.
Viber messages are charged at different prices based on countries or regions and message types.
You are charged USD 192.5 each month regardless of your country or region even if your monthly message fees do not reach USD 192.5. If your monthly message fees exceed USD 192.5, you are charged the actual fees.
The following table lists the unit prices of different messages in different countries or regions.
Countries or regions where messages are received | Utility message (USD per conversation) | Marketing message (USD per conversation) | Service conversation message (USD per conversation) |
Armenia | 0.0033 | 0.0099 | 0.0132 |
Bangladesh | 0.0011 | 0.0032 | 0.0039 |
Belarus | 0.0040 | 0.0121 | 0.0132 |
Bosnia and Herzegovina | 0.0044 | 0.0110 | 0.0099 |
Bulgaria | 0.0198 | 0.0330 | 0.0191 |
Croatia | 0.0055 | 0.0143 | 0.0132 |
Cyprus | 0.0055 | 0.0083 | 0.0132 |
Georgia | 0.0022 | 0.0088 | 0.0110 |
Germany | 0.0110 | 0.0220 | 0.0180 |
Greece | 0.0099 | 0.0209 | 0.0165 |
Hungary | 0.0055 | 0.0165 | 0.0110 |
Iraq | 0.0039 | 0.0066 | 0.0099 |
Lithuania | 0.0044 | 0.0099 | 0.0132 |
Macedonia | 0.0022 | 0.0055 | 0.0055 |
Moldova | 0.0099 | 0.0121 | 0.0132 |
Montenegro | 0.0033 | 0.0099 | 0.0108 |
Myanmar | 0.0011 | 0.0022 | 0.0033 |
Nepal | 0.0008 | 0.0018 | 0.0022 |
Philippines | 0.0017 | 0.0033 | 0.0024 |
Russia | 0.0063 | 0.0286 | 0.0242 |
Serbia | 0.0055 | 0.0094 | 0.0110 |
Slovakia | 0.0110 | 0.0253 | 0.0132 |
Slovenia | 0.0028 | 0.0044 | 0.0055 |
Sri Lanka | 0.0008 | 0.0019 | 0.0022 |
Switzerland | 0.0094 | 0.0110 | 0.0165 |
Ukraine | 0.0099 | 0.0220 | 0.0187 |
Vietnam | 0.0055 | 0.0072 | 0.0099 |
Other countries or regions | 0.0077 | 0.0143 | 0.0131 |
Other countries or regions include: Abkhazia, Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, the British Virgin Islands, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, the Cayman Islands, the Central African Republic, Chad, Chile, China, Colombia, the Comoros, the Cook Islands, Costa Rica, the Czech Republic, the Democratic Republic of the Congo, Denmark, Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, the Faroe Islands, Fiji, Finland, France, French Polynesia, Gabon, the Gambia, Ghana, Gibraltar, Greenland, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong (China), Iceland, India, Indonesia, Ireland, Israel, Italy, Ivory Coast, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Luxembourg, Macao (China), Madagascar, Malawi, Malaysia, the Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mexico, Micronesia, Monaco, Mongolia, Montserrat, Morocco, Mozambique, Namibia, Nauru, the Netherlands, the Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Poland, Portugal, Puerto Rico, Qatar, La Réunion, Romania, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, San Marino, São Tomé and Príncipe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Solomon Islands, Somalia, South Africa, South Korea, South Sudan, Spain, Sudan, Suriname, Eswatini, Sweden, Taiwan (China), Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Türkiye, Turkmenistan, the Turks and Caicos Islands, Uganda, the United Arab Emirates, the United Kingdom, the United States, Uruguay, the United States Virgin Islands, Uzbekistan, Vanuatu, Venezuela, Western Samoa, Yemen, Zambia, and Zimbabwe.
Viber template messages are supported in Russia, Belarus, and Ukraine. Before you can send Viber template messages, you need to create a Viber message template and the template must be approved by Viber. If you send a Viber message that does not use a template (such as a text message) or any other unapproved template message to Russia, Belarus, or Ukraine, you are charged for a marketing message.
If your enterprise is engaged in industries such as loans and gambling, your enterprise is charged based on the prices listed in the following table.
Countries or regions where messages are received | Utility message (USD per conversation) | Marketing message (USD per conversation) | Service conversation message (USD per conversation) |
Armenia | 0.0046 | 0.0139 | 0.0185 |
Bangladesh | 0.0015 | 0.0044 | 0.0054 |
Belarus | 0.0055 | 0.0169 | 0.0185 |
Bosnia and Herzegovina | 0.0062 | 0.0165 | 0.0139 |
Bulgaria | 0.0277 | 0.0462 | 0.0268 |
Croatia | 0.0077 | 0.0232 | 0.0185 |
Cyprus | 0.0077 | 0.0116 | 0.0185 |
Georgia | 0.0031 | 0.0124 | 0.0154 |
Germany | 0.0154 | 0.0354 | 0.0253 |
Greece | 0.0139 | 0.0290 | 0.0231 |
Hungary | 0.0077 | 0.0231 | 0.0154 |
Iraq | 0.0054 | 0.0092 | 0.0139 |
Lithuania | 0.0062 | 0.0142 | 0.0185 |
Macedonia | 0.0031 | 0.0077 | 0.0077 |
Moldova | 0.0139 | 0.0177 | 0.0185 |
Montenegro | 0.0046 | 0.0139 | 0.0151 |
Myanmar | 0.0015 | 0.0031 | 0.0046 |
Nepal | 0.0011 | 0.0025 | 0.0031 |
Philippines | 0.0023 | 0.0046 | 0.0034 |
Russia | 0.0089 | 0.0400 | 0.0319 |
Serbia | 0.0077 | 0.0154 | 0.0154 |
Slovakia | 0.0154 | 0.0354 | 0.0185 |
Slovenia | 0.0039 | 0.0062 | 0.0077 |
Sri Lanka | 0.0011 | 0.0026 | 0.0031 |
Switzerland | 0.0131 | 0.0177 | 0.0231 |
Ukraine | 0.0139 | 0.0308 | 0.0262 |
Vietnam | 0.0077 | 0.0100 | 0.0139 |
Other countries or regions | 0.0108 | 0.0200 | 0.0184 |