Bastionhost:FAQ about SFTP-based file transmission

If an O&M engineer cannot access the file directory, you can perform the following operations to resolve the issue:

• Check whether a password is configured for the host account on your bastion host and whether the O&M engineer has the permissions on the host account. If no passwords are configured for the host account and the O&M engineer does not have the permissions on the host account, the O&M engineer cannot access the file directory.

  • For more information about how to configure a password for a host account, see Configure account settings for a host.

  • For more information about how to grant permissions on a host account to an O&M engineer, see Authorize the accounts of a single host for a user.

• Check whether your bastion host is connected to the server. For more information, see Diagnose network issues.

• Check whether SFTP Channel is enabled for the control policy on your bastion host. For more information, see Manage control policies.

• Check whether Secure File Transfer Protocol (SFTP)-based access is disabled on the server.

If the issue persists, the client may cache the file directory. In this case, you can click ... to return to the bastion host list, as shown in Figure 1. Then, refresh the bastion host list, as shown in Figure 2.

If the file directory is corrupted and unreadable, double-click ! now_gb18030.next_utf-8 and perform the steps that are shown in the following figure to refresh the page on the client and change the encoding standard of the bastion host.