Application Real-Time Monitoring Service:Create and manage an escalation policy

Create an escalation policy

1. Log on to the ARMS console.

2. In the left-side navigation pane, choose Alert Management > Escalation Policies.

3. On the Escalation Policy page, click Create Escalation Policy.

4. On the right side of the page, enter a name for the escalation policy in the top field.

5. In the section for configuring an escalation rule, specify a trigger condition for the rule.

   This way, the system sends alert notifications if alerts are not claimed or cleared by contacts for a specified period of time. For example, you can specify that alert notifications are escalated to the contacts when an alert remains unclaimed for 10 minutes.

   Note

   To add an escalation rule, click +Add Rule.

   Parameter	Description
   Notification Objects	The object that alerts are escalated to. For information about how to create one, see Notification objects. Contact: When you select a contact, select a notification method, such as by phone call, text message, or email. Contact group: When you select a contact group, select a notification method, such as by phone call, text message, or email. Shift: When you select a shift, select a notification method, such as by phone call, text message, or email. Instant messaging (IM) applications: You can send alert notifications to contacts from IM applications, including DingTalk, Lark, and WeCom. Webhook: You can use a webhook to send alert notifications.
   Notification Period	The time period during which alert notifications are repeatedly sent if the specified condition of the escalation rule is met.
   Number of Repetitions	The number of times that alert notifications are sent. The system stops sending them when an alert no longer meets the specified condition of the escalation rule. Note The system sends at least one alert notification. If you set this parameter to 0, it sends one alert.

6. Click Save.

Manage escalation policies

On the Escalation Policy tab, you can perform the following actions:

• Click the icon and select Edit, Copy, or Delete.

• Click a policy. On the right side of the page, click the icons in the upper-right corner to modify, refresh, copy, or delete the policy.