Create and manage an escalation policy - Application Real-Time Monitoring Service

You can configure an escalation policy for alerts that remain uncleared for an extended period of time. After you specify an escalation policy in a notification policy, the system sends alert notifications to the specified contacts based on the specified notification method. This ensures that the contacts take necessary actions to clear the alert.

Prerequisites

Contacts are created. For more information, see Overview.

Create an escalation policy

Log on to the ARMS console.
In the left-side navigation pane, choose Alert Management > Escalation Policies.
On the Escalation Policy page, click Create Escalation Policy.
On the right side of the page, enter a name for the escalation policy in the top field.

In the section for configuring an escalation rule, specify a trigger condition for the rule. This way, the system sends alert notifications if alerts are not claimed or cleared by contacts for a specified period of time. For example, you can specify that alert notifications are escalated to the contacts when an alert remains unclaimed for 10 minutes.

Note

To add an escalation rule, click +Add Rule.

Parameter	Description
Contacts	You can specify one or more contacts, contact groups, DingTalk groups, or schedules. For more information about how to create a contact, see Overview. For more information about how to create a schedule, see Schedule management.
Notification Methods	The methods that are used to send alert messages. Valid values: DingTalk, Mail, SMS, Phone, and WebHook. You can specify one or more notification methods. Note Before a contact receives alert messages by phone call, you must verify the phone number of the contact. For more information, see Verify a mobile phone number.
Notification Period	The time period during which alert notifications are repeatedly sent if the specified condition of the escalation rule is met.
Number of Repetitions	The number of times that alert notifications are repeatedly sent. The system stops sending alert notifications when an alert no longer meets the specified condition of the escalation rule. Note The system sends at least one alert notification. If you set this parameter to 0, the system sends one alert notification.

Click Save.

Manage escalation policies

After you create an escalation policy, the escalation policy is displayed in the Escalation Policies section. You can manage escalation policies in the Escalation Policies section by using one of the following methods:

Click the More icon next to the escalation policy that you want to manage and select Edit, Copy, or Delete.
Click the escalation policy that you want to manage. Then, you can click the icons in the upper-right corner to modify, refresh, copy, or delete the escalation policy.