Alibaba Cloud Support covers development and production issues for all Alibaba Cloud products and services issues. The scope of support covers the following issues:
- Queries on Alibaba Cloud services and products.
- Recommendations on how to use and configure Alibaba Cloud products.
- Technical issues and fault diagnosis of Alibaba Cloud products.
- Troubleshooting problems with Alibaba Cloud APIs and SDKs.
- Troubleshooting operations or system problems related to Alibaba Cloud resources.
- Alibaba Cloud console or official Alibaba Cloud tools.