The Alibaba Cloud ticket system is integrated with ActionTrail. In the ActionTrail console, you can query the management events that are generated when you manage resources of the ticket system. ActionTrail can deliver management events to Logstores in Log Service or Object Storage Service (OSS) buckets. This way, you can audit the events in real time and locate the causes of issues.
ActionTrail generates management events when you manage cloud resources by using APIs or the Alibaba Cloud Management Console. The following table describes the management events of the ticket system that you can query in the ActionTrail console. The missing descriptions will be provided later.
Event name | Description |
BlurrySearchProducts | Performs a fuzzy search. |
CheckRamPermission | Performs RAM user verification. |
ClientRobotLocateTicket | Transfers to a call agent. |
CloseTicket | Closes a ticket. |
ConfirmTicket | Confirms a ticket. |
CreateCloudMarketTicket | Creates a ticket in Alibaba Cloud Marketplace. |
CreateTicket | Creates a ticket |
CreateTicketNew | Creates a ticket. |
CustomerCategory | Classifies the individual questions of users. |
EvaluateTicket | Evaluates a ticket. |
GetAttachmentUploadUrl | Queries the Object Storage Service (OSS) URL that is used to upload attachments. |
GetAttachmentUrl | Queries the temporary URL of an attachment. |
GetAttachTempURL | Queries the URL of an attachment. |
GetCustomerSchema | Queries a list of user types. |
GetDispatchChannel | Queries a transfer-to-call agent recommendation channel. |
GetMqConsumerTag | Queries a tag for listening to Message Queue for Apache RocketMQ messages for a ticket. |
GetOSSPreSignedUrl | Queries a signed URL of OSS. |
GetParentUid | Queries the UID of an Alibaba Cloud account. |
GetPersonalKnowledges | Queries personalized recommendation knowledge. |
GetQuestionOwnerByVid | Queries the owner of a ticket. |
GetRenterInfo | Queries the information about tenants of Alibaba Cloud Marketplace. |
GetRobotResponse | Queries an intelligent response. |
GetSearchStatisticConfig | Queries the statistical data settings. |
GetSlaInfo | Queries the service-level agreement (SLA) response time of a user. |
GetSlaMinute | Queries the SLA response time of a user. |
GetTicket | Queries the details of a ticket. |
GetTicketFinishType | Queries a ticket closing type. |
GetTicketTemplate | Queries a ticket template. |
GetUid | Queries the UID of a user. |
GetUserGreyInfo | Queries the canary release information about a ticket. |
HasOnlineService | Checks whether online tickets exist. |
IsDirectManual | Checks whether a direct transfer-to-call agent is required. |
IsFirstBbsTicket | Checks whether a bulletin board system (BBS) ticket is accessed for the first time. |
IsRenterUser | Checks whether you are a user of an Alibaba Cloud Marketplace tenant. |
ListCategories | Queries the categories of a product. |
ListChildrenTicket | Queries a list of subtickets. |
ListLastTicketMessage | Queries the communication records of a ticket before the ticket is restarted. |
ListMessage | Queries communication records. |
ListProducts | Queries product categories. |
ListRelationTicket | Queries an associated ticket. |
ListTicketNotes | Queries the communication records of tickets. |
ListTickets | Queries created tickets. |
ModifyDefaultRemind | Modifies the default reminder settings. |
QueryDispatchChannel | Queries a response channel. |
QueryQuestionByFaultIdList | Queries questions by fault ID list. |
QueryQuestionCountByAccount | Queries problem statistics. |
QueryUserStatByQuestionStatus | Queries user statistics. |
QuestionList | Queries the list of tickets. |
QuestionListNote | Queries the communication records of a ticket. |
QuestionReply | Adds communication information to a ticket. |
ReopenTicket | Reopens a ticket |
ReplyTicket | Responds to a ticket. |
RestartTicket | Restarts a ticket. |
SearchStatistic | Searches for statistics. |
SopSubmitForm | Submits a feedback card based on a standard operating procedure (SOP). |
SubmitCloseTicketComment | Submits feedback. |
SuggestCategory | Provides recommended classification for a ticket. |
TriggerCloseTicketComment | Triggers a feedback card. |
add | None. |
AddQuestion | None. |
CancelTicket | None. |
CanComplaint | None. |
CanRemind | None. |
CloseQuestionTask | None. |
CreateEvaluation | None. |
CreateMessage | None. |
DeleteTicket | None. |
FeedbackIllegalQuestion | None. |
GetCategory | None. |
GetCustomerDefaultConfig | None. |
GetFieldEnum | None. |
GetKnowledgeSuggestions | None. |
GetOSSPolicy | None. |
GetOSSTempAuthor | None. |
GetPopularKnowledge | None. |
GetQuestionEvent | None. |
GetRecentTicketByUid | None. |
GetRemindSetting | None. |
GetSceneNode | None. |
GetSmartCompletion | None. |
GetTicketCommunicationInfo | None. |
GetTicketScore | None. |
IdentifySensitiveWords | None. |
JudgeCloud | None. |
JudgeCustomer | None. |
ListLatestAnnouncements | None. |
ListProduct | None. |
ListQuestion | None. |
ListQuestionNote | None. |
ListRecommendationTags | None. |
ListWelcomeMessages | None. |
LocateOnlineTicket | None. |
LocateTicket | None. |
ModifyReminding | None. |
ProcessTicket | None. |
RefundCard | None. |
RemindTicket | None. |
ReplyQuestion | None. |
SubmitCard | None. |
ViewRefund | None. |