Get Professional Support for your Cloud Business

After-Sales Support

Choose from the following Alibaba Cloud After-Sales Support plans based on your business requirements.Learn more

Basic Support Plan

Ideal for customers looking to get a taste of Alibaba Cloud services. Apply for an account to experience the entire set of self-help services, as well as trial versions of some technical support and ticket handling services, free of charge.

Developer Support Plan

Designed for individual developers eager to utilize Alibaba Cloud technical resources and make work more efficient.

Business Support Plan

Perfect for small-scale businesses that demand for service quality and require professional guidance to safeguard the security and continuity of business production.

Enterprise Support Plan

Tailored for enterprises with large workloads, complex applications, and low tolerance for errors.

Professional Services

Provides customers with professional services including cloud migration, event management, and health check to ensure your cloud business secure and stable. Learn more

Consulting

Implementation

Maintenance

Optimization

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Service Partners

ASP works with consulting and service providers of various sizes to help you design, build, construct, migrate, and manage your Alibaba Cloud system and applications.Learn more

Cloud Migration Partners

ASP cloud migration partners help you transform your infrastructure by ensuring smooth cloud migration planning and implementation.

Architecture Design Partners

ASP architecture optimization partners provide you with app and product architecture consulting as well as service optimization based on best practices on the Internet.

Consulting Partners

Professional teams of ASP consulting partners are at your service to help you navigate any issues you may encounter and ensure a pleasant cloud experience.

Technology Managed Partners

ASP Technology Managed Partners provide a one-stop solution to cover all your IT operation and management needs.

Customer Stories

Imperium Financial Group

Alibaba Cloud helped us migrate platform smoothly, support us day and night.

AirAsia

Alibaba Cloud come not just as a provider but a partner to understand and learn about our business.

Bankware Global

Support team are reliable at responding to our inquiries via email or telephone, as well as highly knowledgeable.

Mudoh Cloud

They respond to our service requests promptly, and resolve issues within a manageable timeframe.