Based on natural language processing (NLP), Intelligent Robot is a dialogue platform that enables smart dialogue through various dialogue-enabling clients, such as websites, mobile apps, and robots. Users can use domain-specific knowledge bases, configure their own knowledge base for customized smart dialogues and use Intelligent Robot to facilitate self-service through multi-round dialogue. Intelligent Robot can also integrate with third-party APIs to enable complex scenarios such as order search, shipping tracking, and self-service returns.
Note: Intelligent Robot only supports offline purchases at present.
Benefits
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Instant response
Intelligent Robot provides 24/7 online support and eliminates waiting time.
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Natural conversation experience
Robots can deliver information and process queries in natural languages.
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Fast deployment
Knowledge packages for multiple domains are available for quick configuration and deployment.
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Comprehensive APIs
APIs allow a flexible and custom online chat experience in tailored scenarios.
Features
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Multi-channel support
Intelligent Robot can be deployed to multiple dialogue-enabling channels, including mobile apps, webpages, and official accounts.
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Multiple instances
Multiple instances of Intelligent Robot can be created to meet the needs of different user groups.
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Ontology-based knowledge base system
An encyclopedic knowledge base utilizes ontology knowledge engineering models and Q&A patterns to greatly improve the response rate.
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Visualized intent edit tool
Supports quick multi-round dialog for complex Q&A scenarios, such as booking flight tickets, making appointments, and verifying reimbursement progress, which requires multiple responses and tasks to be handled by Robots.
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Task automation
Intent recognition based task automation allows quickly integrating Intelligent Robot with service processes, and triggering additional actions.
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Multi-language support
Intelligent Robot supports recognizing and processing multiple natural languages including Chinese and English.
How it works
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Building smart customer robots
Building smart customer robots
Intelligent Robot supports the automatic initialization of multiple knowledge bases and the use of APIs and SDKs to build a smart customer service platform.
Intelligent Robot comes with preset knowledge base packages that are tailored for multiple domains, and provides the template-based initialization of multiple knowledge bases. You can quickly initialize your own knowledge bases. The Bot Framework allows you to configure multi-round dialog and integrate Intelligent Robot with third-party APIs, to fully realize self-service and robot capabilities. When you complete the knowledge base and multi-round dialog configurations, you can choose to continue building smart customer robots using APIs or SDKs, or integrate smart dialog features into your existing customer service systems. Chatbot could automatically collect all conversions that chatbot could not provide appropriate answers, then learn these new conversions into knowledge base with administrator's confirm.
Benefits
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Quick initialization
Domain-specific knowledge packages allow you to import multiple knowledge bases.
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Developer-friendly
APIs and SDKs support multiple programming languages.
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Streamlined service overview
You can export questions unanswered by the Robot using the Question List feature
Integrations
ECS
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