Kiplepay has been powering digital payment ecosystems for over 20 years in Malaysia. It exists to empower communities through simplified, digital payment services.

Post-pandemic consumers and businesses are driving forward a payment revolution where payments are instant, invisible, and interoperable. Kiplepay is uniquely positioned to meet this challenge through its full suite of digital payment services as it strives to provide smarter payments for end consumers, businesses, and enterprises alike.

Kiplepay currently operates Payment Gateway, Merchant Acquiring, eWallets, and card solutions via its Kiple and KipleBiz products. It serves a broad range of clients across SMEs, universities, enterprises, and state government programs and remains accountable as an approved e-money issuer and registered merchant acquirer by Bank Negara Malaysia (BNM).

The underlying currency of all payment activities is trust. Trust is when a customer decides to put his funds into an eWallet, or make a payment with their credit card to a merchant. As the central facilitator of this trust-based relationship, it is paramount for Kiplepay’s platform, technology, and operations to be built on a secure foundation.

As Kiplepay processes customer information and payment transactions, it is crucial to ensure all information entrusted to the company is processed, managed, and protected according to global standards and BNM regulations on PII and data residency requirements. Furthermore, Kiplepay platforms need to be built, hosted, and tested to be secure and available when it is needed.

As part of its journey to the cloud, Kiplepay looked at Alibaba Cloud as its partner in ensuring trust in its cloud-based services.

The partnership with Alibaba Cloud provides Kiplepay the confidence to serve its growing users and business. Kiplepay looked for three key pillars in Alibaba Cloud: reliability, resiliency, and scalability.

• Platform Reliability is fundamental to ensuring data quality, integrity, security, and compliance. It is the key to building customer trust and confidence in employing Kiplepay’s payment solution and services.
• Platform Resiliency protects Kiplepay’s reputation and customer confidence. Beyond preventing cyber security risks, it is the measure of how quickly it recovers in unforeseen circumstances.
• Platform Scalability is crucial for the ever-fluctuating infrastructure demands to fit customer behavior and its partner’s business growth and expansion plans.

Kiple implemented the systems and services below to support the business payment solution platform:

Elastic Computer Service (ECS) hosts backend payment gateway processing with Kubernetes container services. Relation Database Service (RDS) for transaction data supported with multi-zones high availability enables efficient deployments and data security for backup and restorations. Applications deployed on resources with the auto-scaling setting allow the business to scale according to users’ consumptions cost-effectively through pay-by-usage.

Object Storage Service (OSS) and Simple Log Service (SLS) provide high capacity and capability to maintain and retrieve real-time transaction logs for quick turnaround times during production troubleshooting.

Key Management Service (KMS) provides encryption protection of Kiplepay's user data and disk storage content required by Fintech solutions to be compliant with industry standards. Alibaba Cloud's Cloud Firewall, Web Application Firewall (WAF), and Security Center monitoring services protect Kiplepay's backend processing from cyber-attacks and handle vulnerabilities and systems baseline effectively, enabling smooth daily business operations that enhance the user experience.

Kiplepay looks forward to continuing its growth with Alibaba Cloud as a strategic partner and provider. Kiplepay hopes to continue powering payment ecosystems for its customers and clients, growing their confidence and trust in Kiplepay in the market.