You may encounter some common problems when you use Photo and Drive Service (PDS). In order to help you better understand and use the features of PDS, we have compiled topics that cover key problems and solutions related to PDS. The following is a list of the topics.
Basic FAQ
The topic provides answers to some basic questions about PDS, which are helpful to new users. The topic covers key information such as what PDS is, PDS scenarios, differences between PDS and OSS, how to get started with PDS, and billing methods of PDS. This information can help you have a comprehensive understanding of PDS. For more information, see Basic FAQ.
FAQ about delete operations
The topic provides answers to some commonly asked questions about delete operations in PDS. The topic instructs you on how to delete domains and users by using the PDS console or calling API operations, explains why spaces and users cannot be deleted, and how to deal with the situation that files can still be searched after you delete the folder. In addition, the topic also explains why you may still be charged fees after you have deleted domains and gives the solution. The topic is an important reference for PDS users to handle deletion-related issues. For more information, see FAQ about delete operations.
FAQ about listing files
The topic provides answers to some commonly asked questions about file operations in PDS, including file sorting and file classification. The topic can guide you on solving file-related issues and help you to better use PDS to manage files, thus improving working efficiency. For more information, see FAQ about listing files.
FAQ about logon
The topic provides answers to some commonly asked questions about logon in PDS, including how to handle mobile number-based logon and how to choose the authentication methods. The topic can help you troubleshoot issues during logon and ensure account security and smooth usage. For more information, see FAQ about logon.
FAQ about sharing
The topic provides answers to some commonly asked questions about sharing in PDS, including how to configure the sharing permissions in hosting mode and how files whose sharing authorization expires are handled. The topic can help you better manage and use the sharing feature of PDS and ensure the security of convenient file sharing. For more information, see FAQ about sharing.
FAQ about upload
The topic provides answers to some commonly asked questions about the upload feature of PDS, including differences between instant upload and instant upload based on pre-hashing, space update delay, granularity of instant upload, resumable upload, and causes of upload failures. The topic can help you better understand and solve problems encountered during file upload, which improves user experience. For more information, see FAQ about upload.
Other questions
The topic provides answers to some other commonly asked questions, including reasons why the used drive capacity that is displayed is inaccurate and why new users do not have a drive. The topic can help you understand PDS more comprehensively and solve specific problems that may be encountered during the use of PDS. For more information, see Others.
Contact us
The topic describes how to contact technical support of PDS Developer Edition. The topic provides details on the methods to contact technical support, including the DingTalk group that you can join to consult about issues. The engineers can help you solve problems in a more efficient manner. For more information, see Contact us.
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