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    VPN Gateway:Overdue payment rules

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    VPN Gateway:Overdue payment rules

    Last Updated:May 14, 2024

    This topic describes the overdue payment rules for IPsec-VPN connections.

    Overdue payment rules for VPN gateways

    If a VPN gateway with which IPsec-VPN connections are associated has an overdue payment, the following rules apply:

    • The VPN gateway can continue to provide services within 15 days after the payment becomes overdue. To ensure that your services run as expected, add funds to your account at the earliest opportunity.

    • If you do not complete the payment within 15 days after the payment becomes overdue, the VPN gateway is suspended.

      If you add funds to your account after the VPN gateway is suspended, the system automatically pays the outstanding amount. Then, the VPN gateway immediately starts to provide services.

    • If you do not complete the payment within 15 days after the VPN gateway is suspended, the system automatically releases the VPN gateway.

      You are notified by text message and email one day before the system releases the VPN gateway. After the VPN gateway is released, the configurations and related data are deleted and cannot be restored.

    Overdue payment rules for IPsec-VPN connections

    If an IPsec-VPN connection that is associated with a transit router has an overdue payment, the following rules apply:

    • The IPsec-VPN connection can continue to provide services within 15 days after the payment becomes overdue. To ensure that your services run as expected, add funds to your account at the earliest opportunity.

    • If you do not complete the payment within 15 days after the payment becomes overdue, the IPsec-VPN connection is suspended.

      If you add funds to your account after the IPsec-VPN connection is suspended, the system automatically pays the outstanding amount. Then, the IPsec-VPN connection immediately starts to provide services.

    • If you do not complete the payment within 15 days after the IPsec-VPN connection is suspended, the system automatically releases the IPsec-VPN connection.

      You are notified by text message and email one day before the system releases the IPsec-VPN connection. After the IPsec-VPN connection is released, the configurations and related data are deleted and cannot be restored.