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Voice Service:Phone number management

Last Updated:Nov 24, 2023

After your enterprise qualification passes the verification, you can apply for and purchase phone numbers in the Voice Messaging Service (VMS) console.

Procedure

  1. Log on to the VMS console.

  2. In the left-side navigation pane, click Number Management.

  3. On the Number Management page, click Apply for Number.

    On the page that appears, enter the phone number application information as prompted.

    Configuration item

    Parameter

    Description

    Description Name

    The name of the phone number application form.

    Country/Region of Numbers

    The country or region where the requested number is registered.

    Number Type

    The phone number type. Valid values:

    • Fixed: a landline number.

    • Mobile: a mobile phone number

    • Toll-free: a toll-free number.

    Number Usage

    The service type of the phone number. Valid values:

    • International Call

    • Local Call

    Call Destination Country/Region

    The destination countries or regions for calls. You can select multiple countries or regions at a time.

    Call Type

    The call type. Valid values:

    • Inbound Call

    • Outbound Call

    • Inbound and Outbound Call

    Note

    If the Number Type parameter is set to Toll-free, inbound calls are not supported.

    Requested Quantity

    The quantity of phone numbers that you require.

    Monthly Estimation

    Inbound Call

    The estimated monthly inbound calls.

    Outbound Call

    The estimated monthly outbound calls.

    Estimated Total Concurrency

    The estimated concurrent inbound calls in total.

    Subscription Period

    The subscription period of the phone numbers.

    Contact Information

    Contact Name

    The name of the contact.

    Contact Number

    The phone number of the contact.

    Upload Qualification Documents

    Certificate of Enterprise Registration

    Upload the enterprise credit rating certificate of your enterprise.

    Certificate of Authorizer

    Upload the identity documents of the authorizer.

  4. Click Submit Application.

    After you submit the phone number application, it is pending for approval.

    Important
    • Alibaba Cloud will approve your application within one working day. After your application is approved, Alibaba Cloud will complete the phone number application for you within 15 working days.

    • Due to the shortage of phone number resources, no phone number may be available even if your application is approved. You can check the phone numbers that are assigned to you in the console.