How to bind a bank card
Please fill in the following information and then initiate a card binding application :
Card Number
Expiration Date
CVV code (which will not be saved by Alibaba Cloud)
Card holder name of your bank card: If your bank card is a corporate bank card without a name on it, you can fill in your name in the Last Name and First Name fields. It is optional to fill in the middle name and company name on the card.
Billing Address: The address you filled in during registration will be used as the billing address of the bank card. And you can change it when you bind a bank card.
To verify that your bank card is valid, Alibaba Cloud places a USD 1.00 pre-authorization hold (or an MYR 1.00 pre-authorization hold for customers in Malaysia) on your bank card after you submit the card information. After the bank card passes the verification, Alibaba Cloud automatically cancels the pre-authorization hold after one to five working days.
Customers in different countries or regions can add bank cards of different brands. For more information, see the instructions on the page when you add a bank card.
A bank card can be added to only one Alibaba Cloud account.
Alibaba Cloud does not support adding prepaid cards, gift cards, or virtual cards.
Ensure that the online payment service is activated for your bank card.
3-D Secure Authentication
3-D Secure for subscription orders
When you purchase, upgrade, or manually renew an instance, Alibaba Cloud may require you to go to the bank website to complete 3-D secure authentication.
When you encounter this situation, Alibaba Cloud directs you to the bank website to complete 3-D secure authentication. Do not close the Alibaba Cloud payment page during this process. After you complete the verification, Alibaba Cloud charges your bank card for the order. After the payment is successful, return to the Alibaba Cloud payment page and wait, or refresh the page to view the payment results.
3-D Secure for pay-as-you-go bills
When you activate the pay-as-you-go service, Alibaba Cloud may require you to go to the bank website and complete 3-D secure authentication.
When you encounter this situation, Alibaba Cloud directs you to the bank website to complete 3-D secure authentication. Do not close the Alibaba Cloud payment page during this process. After you complete the verification, Alibaba Cloud activates the pay-as-you-go service for you. Return to the Alibaba Cloud payment page and wait, or refresh the page to view the activation results.
3-D Secure for changing the preferred external payment method
When you set a bank card as your preferred external payment method, Alibaba Cloud may require you to complete 3-D secure authentication. You can find the notification from Alibaba Cloud in the internal message or in your registered email. Click the link in the notification and follow the instructions to complete 3D verification.
After you complete the verification, set the bank card as the preferred external payment method on the Payment Methods page.
FAQ
Why do I fail to add my bank card?
Bank cards may fail to be added for many reasons. The possible reasons are as follows:
The card issuing organization is not supported by Alibaba Cloud. For example, bank cards with a single UnionPay logo are not supported by Alibaba Cloud.
Alibaba Cloud does not support prepaid cards, gift cards, or virtual cards. Check your card type to ensure that it is eligible for payment.
Your bank card has been added to another Alibaba Cloud account. A bank card can be added to only one Alibaba Cloud account.
The issuing country of your bank card is not supported by Alibaba Cloud.
The online payment service has not been activated for your bank card. You may contact your bank to activate this service.
Your bank card has an insufficient balance. As a result, Alibaba Cloud fails to place a USD 1.00 pre-authorization hold (or an MYR 1.00 pre-authorization hold for customers in Malaysia) on your bank card.
The USD 1.00 pre-authorization hold (or MYR 1.00 pre-authorization hold for customers in Malaysia) placed by Alibaba Cloud on your bank card is rejected by your issuing bank. Contact your bank to verify why this is happening.
The error shown in the following figure occurs. It is possible that your bank card is too new to be recognized by Alibaba Cloud. You can contact online support. You can contact online support and Alibaba Cloud will manually verify your bank card number, which will allow you to link your card to your Alibaba Cloud account.
How do I check the pre-authorization charge when I add a bank card?
On your bank statement, you can find the USD 1.00 pre-authorization hold (or MYR 1.00 pre-authorization hold for customers in Malaysia) placed by Alibaba Cloud on your bank card.
Will the pre-authorization charge be refunded?
Yes. Alibaba Cloud automatically cancels the USD 1.00 pre-authorization hold (or MYR 1.00 pre-authorization hold for customers in Malaysia) placed on your bank card after one to five working days.