This topic describes the causes of overdue payments and service suspension policies for Simple Log Service. This topic also describes how to view overdue payments.
Causes
Overdue payments occur in Simple Log Service due to the following reasons:
If overdue payments are caused by one of the pay-by-ingested-data and pay-by-feature billing modes, Simple Log Service has overdue payments.
If you purchase a resource plan and overdue payments occur, see Why do I have overdue payments even if I purchase a resource plan?
If you did not purchase a resource plan, the overdue payments occur because the balance of your bank card is insufficient.
Service suspension
If you have an overdue payment, the system sends you a notification. After you receive the notification, renew your subscription at the earliest opportunity to prevent service suspension.
If you have an overdue payment, take note of the following points:
A bill is generated during a 4-hour period after the current billing cycle ends. Simple Log Service automatically deducts the fees from your account balance. If your account balance is insufficient, the bill becomes overdue.
After your bill becomes overdue, Simple Log Service becomes overdue and enters the first grace period. The first grace period lasts for 15 days. If the overdue payment is not settled within the first grace period, Simple Log Service becomes unavailable and enters the second grace period. The second grace period lasts for 15 days. During the first and second grace periods, you are still charged for storage space. Storage space fees are added to the overdue amount. If your overdue payment is not settled within the second grace period, your resources are released. We recommend that you settle the overdue bill within the first grace period to prevent business losses caused by service unavailability.
If you settle the overdue bill within the second grace period, Simple Log Service is automatically activated. If your overdue payment is not settled within the second grace period, Simple Log Service releases your projects and deletes your data. Data cannot be recovered. You are charged for storage until the data is deleted. If you no longer use Simple Log Service, we recommend that you delete all data in Simple Log Service at the earliest opportunity.
View overdue payments
Log on to the Expenses and Costs console.
On the Account Overview page, view overdue payments.
