Refund policy

Usage notes

• Only instances in the Running state can be released or unsubscribed.

• After an instance is released or unsubscribed, it cannot be restored. Proceed with caution. We recommend that you create a backup for the instance and download the backup before you release or unsubscribe from the instance. For more information, see Backup and restoration solutions.

Release a pay-as-you-go instance

Pay-as-you-go instances are billed based on your actual resource usage. No refunds are involved. If you no longer need a pay-as-you-go instance, release the instance. Then, no fees are charged for the instance. For more information, see Release pay-as-you-go instances.

Unsubscribe from a subscription instance

You must make an upfront payment for a subscription instance based on its instance type and subscription duration when you create the instance. If you no longer need a subscription instance, submit a ticket to unsubscribe from the instance.