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Managed Service for Prometheus:Overdue payments

Last Updated:Dec 20, 2023

This topic describes the impact of overdue payments on pay-as-you-go Prometheus instances.

Criteria

If your Alibaba Cloud account does not have a sufficient balance to settle your bill on the same day when the bill is generated, the bill becomes overdue.

Notifications

If your bill becomes overdue, Managed Service for Prometheus sends you an overdue payment notification by email, text message, or internal message on the same day. After you receive the notification, you must add funds to your Alibaba Cloud account to settle your overdue payments at the earliest opportunity.

Impact of overdue payments

If your overdue payments remain unsettled for seven days, Managed Service for Prometheus stops receiving the metric data reported by your Prometheus instance until no data is received within the specified storage duration. Then, your Prometheus instance is released. The metric data and Prometheus instance cannot be recovered.

Managed Service for Prometheus continues to receive the metric data reported by your Prometheus instances within seven days after you have overdue payments.