Operation Center is a module provided in the CloudOps Orchestration Service (OOS) console for O&M engineers and professionals to manage O&M items of resources in a centralized manner. An O&M item refers to an operational issue that requires troubleshooting and fixing. In Operation Center, you can view the details of each O&M item, including its status and related resources. This topic describes how to create and manage O&M items, including setting the basic information about an O&M item and updating its status, to help you handle O&M tasks.
Benefits and features of Operation Center
Support the centralized management of O&M items: OOS automatically aggregates O&M items of multiple Alibaba Cloud services to a single platform. In the OOS console, you can view, track, and correct O&M items in a centralized manner.
Reduce the average time in resolving issues: You can view the O&M item data generated by a specific service and the historical records and solutions related to Alibaba Cloud resources in Operation Center.
Use standardized O&M items to prevent errors: You can create O&M items, and view and manage the aggregated O&M items that are automatically or manually created by using the same module. This standardized process helps reduce risks and save time in training developers.
Use OOS templates to automatically fix issues: You can view the information about O&M items and fix issues by executing OOS templates in the OOS console.
Prerequisites
You are granted the AliyunOOSFullAccess permission to create or modify O&M items. You are granted one of the following permissions: AliyunTAGReadOnlyAccess, AliyunTagManagerAccess, and AliyunTagAdministratorAccess.
Create an O&M item
If you want to audit the compliance and security of resources, you can use the automatic creation feature to create O&M items. This frees you from manual operations. For more information, see Integrate EventBridge and Cloud Config with Operation Center.
If O&M issues are detected, you can manually create O&M items in Operation Center of the OOS console to manage and resolve the O&M issues in a convenient way. For more information, see Manually create an O&M item.
Manage an O&M item
For more information about how to view the details of an O&M item, see View the details of an O&M item.
For more information about how to modify the status or other information about an O&M item, see Update an O&M item.