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    Object Storage Service:Overdue payments

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    Object Storage Service:Overdue payments

    Last Updated:Aug 16, 2024

    This topic describes the causes of Object Storage Service (OSS) overdue payments, service suspension, and how to view overdue payments.

    Causes

    • You have not purchased resource plans and the balance of your Alibaba Cloud account is insufficient.

    • You have purchased resource plans, but the resource plans cannot offset all fees. For more information about the causes of overdue payments, see Why am I still in arrears after I purchase a resource plan?

    Service suspension

    Warning

    You are notified if OSS is about to be suspended due to an overdue payment. To prevent negative impacts on your business, we recommend that you top up the balance of your Alibaba Cloud account at the earliest opportunity.

    An overdue payment causes the following changes to the status of OSS based on your actions:

    • If you top up the balance of your Alibaba Cloud account within 360 hours, your service is not suspended.

    • If you fail to settle all overdue bills within 360 hours, OSS is suspended and your buckets in the OSS console become unavailable. However, you are still charged for the buckets. Consequently, the overdue amount continues to increase.

    • If you settle all overdue bills within the grace period of seven days after OSS is suspended, OSS is automatically activated.

    • If you fail to settle all overdue bills within the grace period of seven days, Alibaba Cloud determines that you no longer use OSS. Alibaba Cloud terminates the service terms of OSS and no longer provides you with the services that are related to OSS. The data in your buckets is deleted. You cannot recover the data. Take note that you are still charged for the data that is stored in OSS buckets before the data is deleted. Therefore, if you no longer use OSS, make sure that all your data that is stored in OSS buckets is deleted.

      Important

      If you fail to settle all overdue bills within the grace period of seven days (your account balance is less than USD 0), the data in your buckets is deleted regardless of whether you purchased resource plans or whether resource plans are within the validity period. You cannot recover the data.

    Query overdue payments

    1. Log on to the Expenses and Costs console.

    2. On the Account Overview page, view overdue payments.