What are the causes of overdue payments and whether data is automatically deleted after overdue payments occur? - Object Storage Service

This topic describes the causes of Object Storage Service (OSS) overdue payments, service suspension, and how to view overdue payments.

Causes

You have not purchased resource plans and the balance of your Alibaba Cloud account is insufficient.
You have purchased resource plans, but the resource plans cannot offset all fees. For more information about the causes of overdue payments, see Received an unexpected bill? Why your resource plan might not cover all fees

Service suspension

Warning

You are notified if OSS is about to be suspended due to an overdue payment. To prevent negative impacts on your business, we recommend that you top up the balance of your Alibaba Cloud account at the earliest opportunity.

An overdue payment causes the following changes to the status of OSS based on your actions:

If you top up the balance of your Alibaba Cloud account within 360 hours, your service is not suspended.
If you fail to settle all overdue bills within 360 hours, your OSS is subject to automatic suspension. Consequently, all buckets within the account cease to be visible or accessible via the console, and all further billing for the occupied buckets stops.
If you settle all overdue bills within the grace period of fifteen days after OSS is suspended, OSS is automatically activated.
If you fail to settle all overdue bills within the grace period of fifteen days, Alibaba Cloud determines that you no longer use OSS. Alibaba Cloud terminates the service terms of OSS and no longer provides you with related services. The data in your buckets is deleted and cannot be recovered. You are no longer charged for the data that is stored in OSS buckets before the data is deleted.
Important
If you fail to settle all overdue bills within the grace period of fifteen days (your account balance is less than USD 0), the data in your buckets is deleted regardless of whether you purchased resource plans or whether resource plans are within the validity period. You cannot recover the data.

Query overdue payments

Log on to the Expenses and Costs console.
On the Account Overview page, view overdue payments.