All Products
Search
Document Center

Cloud Backup:Restore on-premises files

Last Updated:Jan 08, 2026

If files on an on-premises server become unavailable, restore them from a backup point. The files can be restored to their original path, a new path on the source server, an ECS instance, or another on-premises server. The destination ECS instance or new on-premises server must have the Cloud Backup client installed.

Prerequisites

  • You have an available backup point for your on-premises files. For more information, see Back up local files.

  • You have prepared a restore destination.

    • The restore destination can be the source on-premises server, an ECS instance, or a new on-premises server.

    • If restoring to an ECS instance, the Cloud Backup client must be installed and its Client Status must be Activated. (Note: Cloud Backup can automatically handle the client installation on ECS instances.)

    • If restoring to a new on-premises server, the Cloud Backup client must be installed and its Client Status must be Activated. The client is available for both Windows and Linux. For more information, see Download and activate a Windows client and Download and activate a Linux client.

Billing

The restore feature is free of charge.

Important
  • If you restore files to a new path on the source on-premises server, you must create the destination path in advance.

  • If you restore files to an ECS instance, you must first install the Cloud Backup client on the instance. This can be done automatically from the ECS File Backup page. If the client is used only for restores, no software usage fee is charged. If the client is also used for backups, standard software usage and storage fees apply.

  • If you restore files to a different on-premises server, you must first install the Cloud Backup client on that server.

    • If the client is used only for restores, no software usage fee is charged.

    • If the client is also used for backups, standard software usage and storage fees apply.

    • If you restore files over the public network, an outbound traffic fee is incurred.

For more information about billing, see Billing methods and billable items.

Create a restore job

  1. Log on to the Cloud Backup console.

  2. In the left-side navigation pane, choose Backup > On-Premises File Backup.

  3. In the top navigation bar, select the region where your resources are located.

  4. Select the backup client version.

    Important

    If you are not using an old version of the backup client, the Old Version and New Version buttons do not appear in the console. Proceed with the subsequent steps. We recommend that you upgrade older backup clients to the latest version.

    • If you are using an old version of the backup client, on the On-Premises File Backup page, click Old Version.

    • If you are using a new version of the backup client, on the On-Premises File Backup page, click New Version.

  5. On the Backup Plan tab, find the backup plan and click the plus icon icon to the left of its name.

  6. Find an available backup point and click Restore.image

  7. In the Create Restore Job panel, complete the following steps in the configuration wizard.

    1. Configure the items to restore and click Next.

      image

      Parameter

      Description

      Restore Items

      Configure the files or folders to restore.

      • Include All Files: Restores all files from the source client.

      • Include Files: Lets you select the files or folders to restore.

        Alternatively, click Enter Paths to specify the files to restore. In the dialog box that appears, enter the paths of the files. This restores the files from the specified paths on the source client.

        Enter one path per line. The path must be relative to the source directory of the backup. For example, if the backup source was the folder/test directory and you want to restore file.txt and abc.png from the data directory, enter the paths in the following format:

        /data/file.txt
        /data/abc.png
      • Exclude Files: Lets you select files or folders to exclude from the restore. All other items are restored.

        Alternatively, click Enter Paths to specify which files to exclude. The path format is the same as for including files.

    2. Configure the restore destination and click Next.

      Parameter

      Description

      Destination Type

      Select the restore destination.

      • Backup Clients for ECS (New Version): Restores files to an ECS instance.

      • On-premises Client (New Version): Restores files to an on-premises server.

      Client Name/ID

      Select the destination client from the drop-down list.

    3. Configure the restore path and click Start to Restore.

      Important

      Restoring data to an on-premises server over the public network instead of a VPN gateway or a leased line incurs an outbound traffic fee. The fee is calculated based on the amount of restored data. For more information, see Cloud Backup pricing.

      Parameter

      Description

      Restore Path Type

      • Specify Path: Restores files to a specified path.

      • Origin Path: Restores files to their original path.

      Destination Path

      This parameter is required only when you set Restore Path Type to Specify Path. The destination path must be created in advance.

      File Conflict Policy

      • Skip This File

      • Overwrite The File (Default)

      • Compare update times (accurate to the second) and retain the latest version.

      Virus Detection During Restoration

      If you enable this feature, Cloud Backup scans all files for viruses during the restore. For more information, see Scan backup points for viruses.

      When Recovery Items Contain Detected Viruses

      • Do not restore the virus-infected files (You can find secure versions on the Virus Detection tab.)

      • I am aware of the risks and still want to restore all the selected items

    Result

    After creating the restore job, go to the Restore Jobs tab and view its progress in the Status column.image

References