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Cloud Backup:Manage alert contacts

Last Updated:Dec 04, 2025

If a backup job fails, Cloud Backup sends alert notifications by email to the Message Center recipients of your Alibaba Cloud account by default. You can also configure message receiving settings and specify the email addresses and mobile phone numbers of contacts for your account. For fine-grained management of alert notifications for backup jobs, you can create separate alert contacts and contact groups. This lets you flexibly specify alert recipients in backup plans or clients.

Create an alert contact

An alert contact can be added to multiple alert contact groups.

  1. Log on to the Cloud Backup console.

  2. In the navigation pane on the left, choose Alerting and Auditing > Notification Contacts.

  3. On the Contacts tab, click Create Contact.

  4. In the Create Contact panel, enter a contact name and description, and select a notification method.

  5. Click Send, and then enter the verification code that you receive in your mailbox.

  6. After the information is verified, click OK.

Create an alert contact group

An alert contact group contains one or more alert contacts.

  1. Log on to the Cloud Backup console.

  2. In the navigation pane on the left, choose Alerting and Auditing > Notification Contacts.

  3. Click the Groups tab.

  4. Click Create Group.

  5. In the Create Group panel, enter a group name and description, and select alert contacts.

  6. Click OK.

More operations

On the Contacts or Groups tabs, locate the contact or group that you want to manage. Perform the following operations:

  • Edit

    If a contact or group does not meet your requirements, click Edit to modify its information.

  • Delete

    If you delete a contact or group, it can no longer receive backup alert notifications from Cloud Backup. Before you delete a contact or group, make sure that it is no longer needed.